I know I probobly sound like TAC but have you checked the firmware of the phones?<br><br>
<div><span class="gmail_quote">On 7/15/06, <b class="gmail_sendername">Erick Bergquist</b> <<a href="mailto:erickbe@yahoo.com">erickbe@yahoo.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Nope, checked the logs and not happening that way. Theres only 1-2 people with admin privs to ccmadmin and the phones sometimes reset in the early am hours.
<br><br>Thanks for the IIS log bits though to look at.<br><br>----- Original Message ----<br>From: Kevin Thorngren <<a href="mailto:kthorngr@cisco.com">kthorngr@cisco.com</a>><br>To: Erick Bergquist <<a href="mailto:erickbe@yahoo.com">
erickbe@yahoo.com</a>><br>Cc: ciscovoip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>Sent: Friday, July 14, 2006 1:06:22 PM<br>Subject: Re: [cisco-voip] phones resetting on their own
<br><br>You can take a look in the IIS logs on the CCM servers. You can see if<br>someone is actually reseting the devices, whether intentionally or not.<br><br>For example a reset of multiple devices will look like this:
<br>2006-07-14 17:51:53 <a href="http://10.10.1.50">10.10.1.50</a> - <a href="http://10.10.1.11">10.10.1.11</a> 443 GET<br>/ccmadmin/_RemoteScripts/rs_device.asp<br>_method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=%7BD70C
<br>EF54-5493-4B9E-9F1A-17DB231F72BE%7D 401 5<br>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<br>2006-07-14 17:51:53 <a href="http://10.10.1.50">10.10.1.50</a> administrator <a href="http://10.10.1.11">10.10.1.11</a> 443 GET
<br>/ccmadmin/_RemoteScripts/rs_device.asp<br>_method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=%7BD70C<br>EF54-5493-4B9E-9F1A-17DB231F72BE%7D 200 0<br>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -
<br>2006-07-14 17:51:53 <a href="http://10.10.1.50">10.10.1.50</a> administrator <a href="http://10.10.1.11">10.10.1.11</a> 443 GET<br>/ccmadmin/_RemoteScripts/rs_device.asp<br>_method=doMultiDeviceReset&_mtype=execute&pcount=2&p0=4&p1=%7BD70CEF54
<br>-5493-4B9E-9F1A-17DB231F72BE%7D 200 0<br>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<br><br>A single device reset looks like this:<br>2006-07-14 17:55:42 <a href="http://10.10.1.50">10.10.1.50</a> administrator <a href="http://10.10.1.11">
10.10.1.11</a> 443 GET<br>/ccmadmin/_RemoteScripts/rs_device.asp<br>_method=GetServerProxy&_mtype=execute&pcount=0 200 0<br>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<br>2006-07-14 17:55:45 <a href="http://10.10.1.50">
10.10.1.50</a> administrator <a href="http://10.10.1.11">10.10.1.11</a> 443 GET<br>/ccmadmin/_RemoteScripts/rs_device.asp<br>_method=resetDevice&_mtype=execute&pcount=2&p0=%7BC0E1A6F6-550D-4251-<br>A608-6FDCC32C9C42%7D&p1=1 200 0
<br>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<br><br><br>You can look in the IIS logs around the time of the reset for this.<br>One thing that may help is the source IP Address is listed (<a href="http://10.10.1.50">
10.10.1.50</a><br>in this case). This may help track down the person who is reseting<br>these devices. Remember the times in the IIS traces are GMT not local<br>:-)<br><br>HTH,<br>Kevin<br><br>On Jul 14, 2006, at 1:02 PM, Erick Bergquist wrote:
<br><br>> Hi,<br>><br>> Having problem where phones will randomly reset for no apparrent<br>> reason out of the blue. The reason is deviceinitiatedreset and it<br>> isn't happening due to keepalives expiring, etc. The Last= reason in
<br>> CCM detailed trace is Reset-Restart. These are on firmware 8.0(3) with<br>> 4.1(3)Sr3b. 7940 model phones. The status messages and debug trace<br>> page on phone is clean after this happens so is cleared out like it
<br>> was really reset.<br>><br>> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">
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