<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I am having the same problem with 7941 and 7961 phones. I am running CME 4.0 and the phones connect to a linksys POE switch. I have cisco doing an investigation on the phones I am sending in to find out why they failed. I don't think it is the switch causing it, but will be swapping it out just to make sure.<DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On 15-Jul-06, at 8:55 AM, sweeper1 wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite">I know I probobly sound like TAC but have you checked the firmware of the phones?<BR><BR> <DIV><SPAN class="gmail_quote">On 7/15/06, <B class="gmail_sendername">Erick Bergquist</B> <<A href="mailto:erickbe@yahoo.com">erickbe@yahoo.com</A>> wrote:</SPAN> <BLOCKQUOTE class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Nope, checked the logs and not happening that way. Theres only 1-2 people with admin privs to ccmadmin and the phones sometimes reset in the early am hours. <BR><BR>Thanks for the IIS log bits though to look at.<BR><BR>----- Original Message ----<BR>From: Kevin Thorngren <<A href="mailto:kthorngr@cisco.com">kthorngr@cisco.com</A>><BR>To: Erick Bergquist <<A href="mailto:erickbe@yahoo.com"> erickbe@yahoo.com</A>><BR>Cc: ciscovoip <<A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>><BR>Sent: Friday, July 14, 2006 1:06:22 PM<BR>Subject: Re: [cisco-voip] phones resetting on their own <BR><BR>You can take a look in the IIS logs on the CCM servers. You can see if<BR>someone is actually reseting the devices, whether intentionally or not.<BR><BR>For example a reset of multiple devices will look like this: <BR>2006-07-14 17:51:53 <A href="http://10.10.1.50">10.10.1.50</A> - <A href="http://10.10.1.11">10.10.1.11</A> 443 GET<BR>/ccmadmin/_RemoteScripts/rs_device.asp<BR>_method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=%7BD70C <BR>EF54-5493-4B9E-9F1A-17DB231F72BE%7D 401 5<BR>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<BR>2006-07-14 17:51:53 <A href="http://10.10.1.50">10.10.1.50</A> administrator <A href="http://10.10.1.11">10.10.1.11</A> 443 GET <BR>/ccmadmin/_RemoteScripts/rs_device.asp<BR>_method=getMultiDeviceResetCount&_mtype=execute&pcount=2&p0=4&p1=%7BD70C<BR>EF54-5493-4B9E-9F1A-17DB231F72BE%7D 200 0<BR>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 - <BR>2006-07-14 17:51:53 <A href="http://10.10.1.50">10.10.1.50</A> administrator <A href="http://10.10.1.11">10.10.1.11</A> 443 GET<BR>/ccmadmin/_RemoteScripts/rs_device.asp<BR>_method=doMultiDeviceReset&_mtype=execute&pcount=2&p0=4&p1=%7BD70CEF54 <BR>-5493-4B9E-9F1A-17DB231F72BE%7D 200 0<BR>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<BR><BR>A single device reset looks like this:<BR>2006-07-14 17:55:42 <A href="http://10.10.1.50">10.10.1.50</A> administrator <A href="http://10.10.1.11"> 10.10.1.11</A> 443 GET<BR>/ccmadmin/_RemoteScripts/rs_device.asp<BR>_method=GetServerProxy&_mtype=execute&pcount=0 200 0<BR>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<BR>2006-07-14 17:55:45 <A href="http://10.10.1.50"> 10.10.1.50</A> administrator <A href="http://10.10.1.11">10.10.1.11</A> 443 GET<BR>/ccmadmin/_RemoteScripts/rs_device.asp<BR>_method=resetDevice&_mtype=execute&pcount=2&p0=%7BC0E1A6F6-550D-4251-<BR>A608-6FDCC32C9C42%7D&p1=1 200 0 <BR>Mozilla/4.0+(Windows+2000+5.0)+Java/1.5.0_04 -<BR><BR><BR>You can look in the IIS logs around the time of the reset for this.<BR>One thing that may help is the source IP Address is listed (<A href="http://10.10.1.50"> 10.10.1.50</A><BR>in this case). This may help track down the person who is reseting<BR>these devices. Remember the times in the IIS traces are GMT not local<BR>:-)<BR><BR>HTH,<BR>Kevin<BR><BR>On Jul 14, 2006, at 1:02 PM, Erick Bergquist wrote: <BR><BR>> Hi,<BR>><BR>> Having problem where phones will randomly reset for no apparrent<BR>> reason out of the blue. The reason is deviceinitiatedreset and it<BR>> isn't happening due to keepalives expiring, etc. The Last= reason in <BR>> CCM detailed trace is Reset-Restart. These are on firmware 8.0(3) with<BR>> 4.1(3)Sr3b. 7940 model phones. The status messages and debug trace<BR>> page on phone is clean after this happens so is cleared out like it <BR>> was really reset.<BR>><BR>> _______________________________________________<BR>> cisco-voip mailing list<BR>> <A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>> <A href="https://puck.nether.net/mailman/listinfo/cisco-voip"> https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR>><BR><BR><BR><BR><BR><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net </A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></BLOCKQUOTE></DIV><BR><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A></DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>