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<DIV id=idOWAReplyText56215 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Thanks for the tip Ed.
That seems to have done the trick. I did a search on CCO for Upgrade JTAPI
and found that when you upgrade Call Mgr you definitely need to run the JTAPI
Upgrade tool on the CRA server. very easy tool that goes directly to the
CM and gets the version that is currently running there. Our CM was
showing 2.0 (13) and IPCC had 2.0(4). After upgrading and rebooting IPCC
the JTAPI subsystem was started and the calls were being routed to our Call
center.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Carlos</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on
behalf of Ed Leatherman<BR><B>Sent:</B> Sat 7/29/2006 7:09 PM<BR><B>To:</B>
Ocampo, Walter<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] Call Manager up-grade<BR></FONT><BR></DIV>
<DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">JTAPI Subsystem</SPAN></FONT></P>
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">OUT_OF_SERVICE</SPAN></FONT></P></BLOCKQUOTE>
<DIV><BR>Do you need to upgrade the version of JTAPI on your server? Maybe its a
version behind.. <BR></DIV><BR><BR>
<DIV><SPAN class=gmail_quote>On 7/29/06, <B class=gmail_sendername>Ocampo,
Walter</B> <<A href="mailto:WOCAMPO@broward.org">WOCAMPO@broward.org</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV lang=EN-US vlink="purple">
<DIV>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We just finished up-grading our
call manager to version 4.1(3). But our CRA that is running the version
</SPAN></FONT><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">3.5.2(sr1) is not working.</SPAN></FONT></P>
<P><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">I am getting
the following:</SPAN></FONT></P>
<TABLE style="WIDTH: 100%" cellPadding=0 width="100%" border=0>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Engine</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Running</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P style="TEXT-ALIGN: center" align=center><B><FONT
face="Times New Roman" color=black size=3><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: black">Subsystems</SPAN></FONT></B></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P style="TEXT-ALIGN: center" align=center><B><FONT
face="Times New Roman" color=black size=3><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; COLOR: black">Status</SPAN></FONT></B></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black"></SPAN></FONT> </P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P><FONT face="Times New Roman" size=2><SPAN
style="FONT-SIZE: 10pt"></SPAN></FONT> </P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Application
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">IN_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Enterprise</SPAN></FONT><FONT
color=black><SPAN style="COLOR: black"> Server Data
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">IN_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">eMail
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">OUT_OF_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">RM-CM
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">INITIALIZING</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">CMT Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">IN_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Core Reporting
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">IN_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">JTAPI
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">OUT_OF_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">HTTP
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">IN_SERVICE</SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 35%; PADDING-TOP: 0.75pt"
width="35%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Database
Subsystem</SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 65%; PADDING-TOP: 0.75pt"
width="65%">
<P><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">OUT_OF_SERVICE</SPAN></FONT></P></TD></TR></TABLE>
<P><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt"></SPAN></FONT> </P>
<P><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">We restarted
the engine but it did not help. Has anyone been through
this?</SPAN></FONT></P>
<P><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">According
Cisco it should not be a problem with the current version we are
running.</SPAN></FONT></P>
<P><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt"></SPAN></FONT> </P>
<P><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">Thanks for
the help.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Walter Ocampo</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">System Network
Analyst</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Walter Ocampo</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">System Network
Analyst</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Office of Information Technology
</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">540 S.E 3rd. Avenue, suite
300</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Fort lauderdale</SPAN></FONT><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, FL
33301</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">(954) 357-8041 Cell (954) 632
8228</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
href="mailto:wocampo@broward.org" target=_blank>wocampo@broward.org</A></SPAN>
</FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV></DIV></DIV><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>Ed Leatherman<BR>Senior Voice Engineer<BR>West Virginia
University<BR>Telecommunications and Network Operations </DIV></BODY></HTML>