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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have been having an issue at 1 of my 7 locations with
quality for about a month now. The users there have been pretty good
about getting me good information like time/date, if the problem occurred when
they were making or receiving a call, npa/nxx of the number if they were making
the call, and checking to make sure the other end was not on a cell
phone. </span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The issue seems to happen two or three times a day with no
particular time pattern. It has happened both calling outside the
location as well as receiving calls into the location (never internal
calls). The individual on the other end (always outside of the location)
describes the issue almost always as “it sounds like your on a cell phone”
either breaking up or static. The call is then terminated and reissued
and then seems to work fine. They have been filing a QRT report and the
jitter seems to be in the upper 40’s most of the time when it
occurs. I monitor network traffic closely and my WAN links are never more
than 50% utilized. I am kind of at a loss here because they are
configured nearly exactly as all my other locations with the same QOS, hardware,
firmware versions, and WAN architecture (MPLS network matching 90% of my QOS
settings). Any suggestions would be most helpful, thanks in advance!</span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>CM v4.1(3)sr3</span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Duane
A. Priebe</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Network
Admin/IT Manager</span></font> <br>
<br>
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