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<DIV dir=ltr align=left><SPAN class=852221401-15082006><FONT face=Arial
color=#0000ff size=2>Eric,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=852221401-15082006><FONT face=Arial
color=#0000ff size=2>I opened a TAC case on this..</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=852221401-15082006><FONT face=Arial
color=#0000ff size=2>It is a known bug, but it still
works!!!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=852221401-15082006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=852221401-15082006><FONT face=Arial
color=#0000ff size=2>Later,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=852221401-15082006><FONT face=Arial
color=#0000ff size=2>jim</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Seifer,
Eric<BR><B>Sent:</B> Monday, August 14, 2006 5:07 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Building CME acd
& aa TCL scripts<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Greetings
all!<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">I am trying to activate ACD on the
following:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Cisco CallManager Express
3.3<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">ISR 2821 router running
12.4(3a)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">I downloaded the tcl tar file from
Cisco’s website, cme-b-acd-2.1.0.0.tar. I "untarred" this file in the router,
and referenced the following files as services in the application sub-menu of
the running config:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">1.
app-b-acd-2.1.0.0.tcl<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">2. app-b-acd-aa-2.1.0.0.tcl.
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">When I go to define the parameter
values for each script, I get an error message that
says:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">"</SPAN></FONT> <FONT face=Tahoma
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">parameter <param
value> has not been registered under <service name>
namespace"<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">It still takes the param values
I've entered below and puts them in the config, but when I do a param ? to see
what’s listed in each service by default, only a handful of parameters
appear.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Below is the configuration in the
CME router, and following, and example output of the aa tcl script that I think
pertains to global parameters elsewhere, not available in the current namespace.
I'm guessing I need to change the names of my parameters to match the output of
the tcl script below, but it seems that I am missing
something.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Any
ideas?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">application<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> service queue
flash:app-b-acd-2.1.0.0.tcl<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param queue-len
20<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param aa-hunt1
3210<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param number-of-hunt-grps
1<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> !<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> service aa
flash:app-b-acd-aa-2.1.0.0.tcl<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> paramspace english index
1<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param number-of-hunt-grps
1<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param handoff-string
aa<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param
dial-by-extension-option 3<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> paramspace english language
en<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param aa-pilot
3000<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param max-extension-length
4<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> paramspace english location
flash:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param second-greeting-time
30<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param welcome-prompt
en_bacd_welcome.au<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param call-retry-timer
15<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param max-time-call-retry
600<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> param service-name
queue<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-------------------------partial
output from aa tcl
script----------------------------<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">proc init_ConfigVars { }
{<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global destination<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global aaPilot<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global CLI<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global serviceName<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global hString<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global voiceMailDN<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global welcomePrompt<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global dropThroPrompt<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global dropThroOption<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global dialByExtension<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global configFail<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global dropThroMode<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global optionIndex<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global maxExtensionLen<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
global isnName<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Thanks for your
help!<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-BOTTOM: 5pt; MARGIN-LEFT: 0in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 5.0pt"><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Eric V.
Seifer</SPAN></FONT><FONT face=Tahoma><SPAN
style="FONT-FAMILY: Tahoma"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV>
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