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<DIV><FONT size=2>Yes, this got us a few times. But usually, it is the
hookswitch problem. Baaaaaaaaaaaaaaaaaaaaaaaad hookswitch problem. We've taken
them apart done a massive cleaning job and they still fail. It reminds me of the
four year expiry in the replicants on Bladerunner. </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Wish we could get the Rachael model.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT
size=2>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I can eat fifty eggs." "Nobody can eat fifty eggs."</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rlatorre@unislumin.com href="mailto:rlatorre@unislumin.com">Ryan
LaTorre</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=bababooey@cox.net
href="mailto:bababooey@cox.net">Bob A. Bowie</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, August 15, 2006 7:36
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Answering the
7970 - handset vs softkey</DIV>
<DIV><BR></DIV><BR>When I've had this issue reported to me in the past, what
was happening<BR>is that the user had reversed the hook on the phone (the one
used if the<BR>phone is mounted vertically, such as on a wall). When they hung
up the<BR>call from the previous conversation the handset isn't actually in
the<BR>cradle, it rests on top of the clip. The next time a call comes
in, the<BR>phone thinks the handset is already off hook so the user has to
press<BR>the Answer softkey.<BR><BR>Simple little item, but I've had several
users at several customers get<BR>confused by this.<BR><BR>Having said that,
once (and only once) I had a phone with a defective<BR>hook switch, but check
the reversable clip first.<BR><BR>-Ryan<BR><BR>-----Original
Message-----<BR>From: <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A><BR>[mailto:cisco-voip-bounces@puck.nether.net]
On Behalf Of Bob A. Bowie<BR>Sent: Tuesday, August 15, 2006 1:58 AM<BR>To: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Subject:
[cisco-voip] Answering the 7970 - handset vs softkey<BR><BR>Could someone help
me understand why the 7970 sometimes will not answer<BR>a call when you lift
the handset, you have to hit the answer softkey<BR>that appears. How
does the phone choose which method to usse, it seems<BR>random to me.<BR>Is
there a way to force it to use the handset no matter what?<BR><BR>Thanks
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you.<BR><BR>_______________________________________________<BR>cisco-voip
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