Hi Mike,<br><br>Just happened on this thread, we are running into a very similar problem. Its only affecting a very small subset of users (one of them happens to be the exchange admin heh). We are running voicemail-only unity
4.0.4 with off-box exchange. Users can get messages themselves but when the try to leave a message for others it just disappears completely, not in MTA folder, no record of it in exchange message tracking, nothing useful to go by. Messages from outside callers work fine. Also, if they try to leave a message for someone, hit # and then 1 to send, it gives them an error message saying the service is unavailable to complete the operation (or somesuch).
<br><br>We found moving one of the accounts to a new mailstore works temporarily but then quits working again after a period of time. TAC thinks it is an exchange permissions issue. We recently applied Exchange 2003 hotfix from KB903158, TAC had us uninstall this hotfix so we've done that from one of our servers on the cluster, and it appears to have fixed the problem... we're going to try it with the rest of the servers next and see if it clears up the problems with the other users. The engineer told me they had similar reports of this type of issue and it was always either a permissions problem or a hotfix that broke things.
<br><br>I think the next step if removing the hotfix doesnt permanently fix the problem is going to be to re-run the permissions wizard.<br><br>Hope that helps, if we find out anything concrete about it i'll pass it along.
<br><br><div><span class="gmail_quote">On 8/17/06, <b class="gmail_sendername">Mike Armstrong</b> <<a href="mailto:mfa@crec.ifas.ufl.edu">mfa@crec.ifas.ufl.edu</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I thought about that, and am wondering about permissions to send on behalf<br>of someone else -- I know that's a big deal in Outlook. I'm starting to<br>slide off the thin ice I was already treading on, but I think it's a
<br>promising lead. No ugly messages in Unity's logs that I had hoped for,<br>though.<br><br>mike<br><br>----- Original Message -----<br>From: "Ryan Ratliff" <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com
</a>><br>To: "Mike Armstrong" <<a href="mailto:mfa@ufl.edu">mfa@ufl.edu</a>><br>Cc: <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>>; <<a href="mailto:jonvoip@gmail.com">
jonvoip@gmail.com</a>><br>Sent: Thursday, August 17, 2006 3:12 PM<br>Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?<br><br><br>> Not sure how much this will help but for messages from subscriber to
<br>> subscriber Unity sends them on behalf of the sending user. For messages<br>> from non-subscribers (ie outside caller) Unity sends the message from the<br>> Unity_servername account.<br>><br>> -Ryan
<br>><br>> On Aug 17, 2006, at 3:01 PM, Mike Armstrong wrote:<br>><br>> They're not in the UnityMTA directory, nor is there any record (in the<br>> Exchange Message Tracking Center) of the messages arriving at Exchange.
<br>> Haven't run the Permissions Wizard yet, thinking there should be no need<br>> to,<br>> but WTH, I'll give it a shot.<br>><br>> mike<br>><br>>> Date: Thu, 17 Aug 2006 13:14:35 -0500<br>>> From: "Jonathan Charles" <
<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>><br>>> Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?<br>>> To: "Mike Armstrong" <<a href="mailto:mfa@ufl.edu">mfa@ufl.edu
</a>><br>>> Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>>> Message-ID:<br>>> <<a href="mailto:5d093f9a0608171114o1e9bdadfr818f51f798fc6f94@mail.gmail.com">5d093f9a0608171114o1e9bdadfr818f51f798fc6f94@mail.gmail.com
</a>><br>>> Content-Type: text/plain; charset="iso-8859-1"<br>>><br>>> Are the wav files sitting in the UnityMTA directory? Or are they failing<br>>> on<br>>> the Exchange side?
<br>>><br>>> I would re-run the permissions wizard as a first step.<br>>><br>>><br>>><br>>> Jonathan<br>>><br>>> On 8/17/06, Mike Armstrong <<a href="mailto:mfa@crec.ifas.ufl.edu">
mfa@crec.ifas.ufl.edu</a>> wrote:<br>>>><br>>>> Running Unity 4.0(4)SR1, Exchange 2003. When some callers leave<br>>>> voicemail,<br>>>> to the callers things appear normal, but message never shows up in
<br>>>> Exchange.<br>>>> So far, it appears to be only internal callers affected -- outside<br>>>> callers'<br>>>> messages are stored normally and can be retrieved by the recipient.<br>
>>> Also,<br>>>> some internal callers work OK as well.<br>>>><br>>>> I believe this started following an Exchange store reorganization,<br>>>> intended<br>>>> to break up one large store into several smaller ones. Following this,
<br>>>> the<br>>>> Message Store Manager tool was run and access granted to all the new<br>>>> stores.<br>>>> All subscribers' profiles, accounts, etc., appear normal.<br>>>><br>
>>> Would welcome any advice.<br>>>><br>>>> Mike Armstrong<br>>>> UF/IFAS CREC<br>>>> Lake Alfred, FL<br>><br>> _______________________________________________<br>> cisco-voip mailing list
<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>><br>
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https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations