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<DIV><FONT face=Arial size=2>No mention of permissions in our diagnostic
logs.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=AFrutin@apcapital.com href="mailto:AFrutin@apcapital.com">Frutin,
Amy</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=mfa@ufl.edu
href="mailto:mfa@ufl.edu">mfa@ufl.edu</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, August 17, 2006 6:08
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Unity not
sending some messages to Exchange?</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We ran into an issue with messages
not being delivered after applying some Exchange hotfixes (KB912442, KB916803)
- it only affected certain subscribers and those users did have AD accounts
that belonged to administrative groups. The errors we were seeing in the
AvCsMgr logs indicated that it was a permissions
issue:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">13:03:35:750,AvDiagnostics_MC,1433,6000,1,DB8CE0DC0DE8456F9985ACC56BB0C217,AlCommon,10,CAvMALExMessage,HandleErrorDetails,You
do not have the permission to send the message on behalf of the specified
user.,e:\Views\cs_CU4.0.4.221\un_Doh1\MalMapi\MALEx\AvMALExMessage.cpp,2479<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We re-ran the Permissions Wizard,
which was a newer version (not older than 2.1.0.25 as mentioned in this
TechNote <A
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00806c3575.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00806c3575.shtml</A>)
but it didn’t seem to fix anything. Our Exchange admin did temporarily
remove KB912442 which seemed to resolve the issue, but we had been planning to
upgrade to Unity 4.2 anyways, so we went ahead with that; he re-applied the
patch, we re-ran the 4.2(1) Permissions Wizard, and everything has been OK
since then. There was some discussion on the voice forums indicating
that you didn’t have to remove the patch, just set the necessary permissions
for the message store account; we didn’t try that, but it sounds like it could
be a solution. <A
href="http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddb771c/8#selected_message">http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddb771c/8#selected_message</A>
<o:p></o:p></SPAN></FONT></P></DIV><FONT face=Arial size=2>
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<P><FONT face=Verdana color=#808080><STRONG>CONFIDENTIALITY
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