<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I'd need the CTI Manager traces to see why. Config looks correct. Use RTMT to collect them an unicast them to me.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>/Wes</DIV><DIV><BR><DIV><DIV>On Aug 19, 2006, at 3:42 AM, Wydra, Jason wrote:</DIV><BR class="Apple-interchange-newline"><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"><O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"><DIV class="Section1"><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; ">Stumped you all huh?</SPAN><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><DIV><P class="MsoAutoSig"><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="3" color="green" face="Times New Roman"><SPAN style="font-size:12.0pt;color:green; color: rgb(0, 128, 0); font-family: Times New Roman; font-size: 16px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 128, 0); font-family: Times New Roman; font-size: 16px; font-weight: bold; ">Jason Wydra</SPAN></SPAN></FONT></B></STRONG><FONT color="navy"><SPAN style="color:navy; color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 16px; "><O:P style="color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="green" face="Arial"><SPAN style="font-size:8.0pt;font-family:Arial;color:green; color: rgb(0, 128, 0); font-size: 10.6667px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 128, 0); font-family: Arial; font-size: 10.6667px; font-weight: bold; ">Consultant</SPAN></SPAN></FONT></B></STRONG><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="green" face="Times New Roman"><SPAN style="font-size:8.0pt; color:green; color: rgb(0, 128, 0); font-family: Times New Roman; font-size: 10.6667px; font-weight: bold; "><O:P style="color: rgb(0, 128, 0); font-family: Times New Roman; font-size: 10.6667px; font-weight: bold; "></O:P></SPAN></FONT></B></STRONG></P><P class="MsoNormal"><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="green" face="Arial"><SPAN style="font-size:9.0pt;font-family:Arial;color:green; color: rgb(0, 128, 0); font-size: 12px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 128, 0); font-family: Arial; font-size: 12px; font-weight: bold; ">burwood</SPAN></SPAN></FONT></B></STRONG><FONT size="1" face="Arial"><SPAN style="font-size:9.0pt;font-family:Arial; font-size: 12px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 12px; "> </SPAN><STRONG style="font-family: Arial; font-size: 12px; font-weight: bold; "><B style="font-family: Arial; font-size: 12px; font-weight: bold; "><FONT face="Arial"><SPAN style="font-family:Arial; font-size: 12px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 12px; font-weight: bold; ">group, inc.</SPAN></SPAN></FONT></B></STRONG></SPAN></FONT><FONT size="1" color="navy"><SPAN style="font-size:9.0pt;color:navy; color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 12px; "><O:P style="color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 12px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="black" face="Arial"><SPAN style="font-size:8.0pt;font-family:Arial; font-size: 10.6667px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10.6667px; font-weight: bold; ">Phone: (312) 327-4677</SPAN></SPAN></FONT></B></STRONG><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" face="Times New Roman"><SPAN style="font-size:8.0pt; font-family: Times New Roman; font-size: 10.6667px; font-weight: bold; "><O:P style="font-family: Times New Roman; font-size: 10.6667px; font-weight: bold; "></O:P></SPAN></FONT></B></STRONG></P><P class="MsoNormal"><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="black" face="Arial"><SPAN style="font-size:8.0pt;font-family:Arial; font-size: 10.6667px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10.6667px; font-weight: bold; ">Cell: (312) 493-2834</SPAN></SPAN></FONT></B></STRONG><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></P><P class="MsoNormal"><FONT size="2" color="black" face="Times New Roman"><SPAN style="font-size:10.0pt; font-family: Times New Roman; font-size: 13.3333px; "><A href="mailto:jwydra@burwood.com"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 255); font-family: Times New Roman; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; ">jwydra@burwood.com</SPAN></A><O:P style="font-family: Times New Roman; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt; font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; "> </SPAN><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P></DIV><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><DIV><DIV class="MsoNormal" align="center" style="text-align:center; font-family: Times New Roman; font-size: 16px; "><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt;color:windowtext; font-family: Times New Roman; font-size: 16px; text-align: center; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; text-align: center; "></SPAN><HR size="2" width="100%" align="center" tabindex="-1"></SPAN></FONT></DIV><P class="MsoNormal"><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="2" color="black" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">From:</SPAN></SPAN></FONT></B><FONT size="2" color="black" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma; color:windowtext; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> cisco-voip-bounces@puck.nether.net [<A href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</A>] </SPAN><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">On Behalf Of </SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; ">Wydra, Jason</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Sent:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Friday, August 18, 2006 8:43 PM</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">To:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Wolfe, Robert; Wes Sisk</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Cc:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> <A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Subject:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Re: [cisco-voip] problem with CCM 5.0.4 and Attenadant Console</SPAN></SPAN></FONT><FONT color="black"><SPAN style="color:windowtext; font-family: Times New Roman; font-size: 16px; "><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P></DIV><P class="MsoNormal"><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt; font-family: Times New Roman; font-size: 16px; "><O:P style="font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; ">Any ideas anyone? I’ve been working on the same issue that Rob and I have outlined below. I think Rob responded to Wes a few hours ago but Rob’s counter response had several screenshots which I believe were rejected by the list.</SPAN><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; ">Thanks,</SPAN><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><DIV><P class="MsoAutoSig"><STRONG style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="3" color="green" face="Times New Roman"><SPAN style="font-size:12.0pt;color:green; color: rgb(0, 128, 0); font-family: Times New Roman; font-size: 16px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 128, 0); font-family: Times New Roman; font-size: 16px; font-weight: bold; ">Jason Wydra</SPAN></SPAN></FONT></B></STRONG><FONT color="navy"><SPAN style="color:navy; color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 16px; "> </SPAN><O:P style="color: rgb(0, 0, 128); font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P></DIV><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy; color: rgb(0, 0, 128); font-size: 13.3333px; "><O:P style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><DIV><DIV class="MsoNormal" align="center" style="text-align:center; font-family: Times New Roman; font-size: 16px; "><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt;color:windowtext; font-family: Times New Roman; font-size: 16px; text-align: center; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; text-align: center; "></SPAN><HR size="2" width="100%" align="center" tabindex="-1"></SPAN></FONT></DIV><P class="MsoNormal"><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="2" color="black" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">From:</SPAN></SPAN></FONT></B><FONT size="2" color="black" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma; color:windowtext; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Wolfe, Robert </SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Sent:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Friday, August 18, 2006 4:08 PM</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">To:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Wes Sisk; Wydra, Jason</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Cc:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> <A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Subject:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> RE: [cisco-voip] problem with CCM 5.0.4 and Attenadant Console</SPAN></SPAN></FONT><FONT color="black"><SPAN style="color:windowtext; font-family: Times New Roman; font-size: 16px; "><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P></DIV><P class="MsoNormal"><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt; font-family: Times New Roman; font-size: 16px; "><O:P style="font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">I’ve been following the doc referenced here:</SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><A href="http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008037e637.html#wp1198822"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 255); font-family: Arial; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; ">http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008037e637.html#wp1198822</SPAN></A><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">The only real difference that I noted was the fact that there are no checkboxes for Call Park Retreival or CTI…you have to put the “ac” user in the two groups. The user is an “application” user. The pilot and the two phones are associated to the user. The password is 12345 (checked it a couple of times). The service parameter is set to use the username “ac”.</SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">The pilot point has the members that are also assocated with the ac user</SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">I’ve rebooted the box. I’ve disabled the Windows Firewall. I’m stumped.</SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">Thanks in advance for the help!</SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">-rob</SPAN><O:P style="font-family: Arial; font-size: 13.3333px; "></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><O:P style="font-family: Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; "> </SPAN></O:P></SPAN></FONT></P><DIV><P class="MsoNormal" style="margin-bottom:1.5pt; font-family: Times New Roman; font-size: 16px; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="#333333" face="Arial"><SPAN style="font-size:7.5pt;font-family:Arial;color:#333333; font-weight:bold; font-size: 10px; "><SPAN class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: Arial; font-size: 10px; font-weight: bold; ">Rob Wolfe </SPAN></SPAN></FONT></B><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="gray" face="Arial"><SPAN style="font-size:7.5pt;font-family:Arial;color:gray; font-weight:bold; color: rgb(128, 128, 128); font-size: 10px; "><SPAN class="Apple-style-span" style="color: rgb(128, 128, 128); font-family: Arial; font-size: 10px; font-weight: bold; ">| Burwood Group | </SPAN><ST1:PLACE w:st="on"><ST1:CITY w:st="on"><SPAN class="Apple-style-span" style="color: rgb(128, 128, 128); font-family: Arial; font-size: 10px; font-weight: bold; ">Chicago</SPAN></ST1:CITY></ST1:PLACE></SPAN></FONT></B><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT color="gray"><SPAN style="color:gray;font-weight:bold; color: rgb(128, 128, 128); font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="color: rgb(128, 128, 128); font-family: Times New Roman; font-size: 16px; font-weight: bold; "> </SPAN></SPAN></FONT></B><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="gray" face="Arial"><SPAN style="font-size:7.5pt;font-family:Arial; color:gray;font-weight:bold; color: rgb(128, 128, 128); font-size: 10px; "><SPAN class="Apple-style-span" style="color: rgb(128, 128, 128); font-family: Arial; font-size: 10px; font-weight: bold; ">| </SPAN><A href="mailto:rwolfe@burwood.com"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 255); font-family: Arial; font-size: 10px; font-weight: bold; -khtml-text-decorations-in-effect: underline; ">rwolfe@burwood.com</SPAN></A></SPAN></FONT></B><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></P><P class="MsoNormal" style="margin-bottom:1.5pt; font-family: Times New Roman; font-size: 16px; "><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="1" color="gray" face="Arial"><SPAN style="font-size:7.5pt;font-family:Arial;color:gray; font-weight:bold; color: rgb(128, 128, 128); font-size: 10px; "><SPAN class="Apple-style-span" style="color: rgb(128, 128, 128); font-family: Arial; font-size: 10px; font-weight: bold; ">Cell: 312.593.0605 | Fax: 312.327.4601 | IP: 312.327.4634</SPAN></SPAN></FONT></B><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></P></DIV><DIV><DIV class="MsoNormal" align="center" style="text-align:center; font-family: Times New Roman; font-size: 16px; "><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt;color:windowtext; font-family: Times New Roman; font-size: 16px; text-align: center; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; text-align: center; "></SPAN><HR size="2" width="100%" align="center" tabindex="-1"></SPAN></FONT></DIV><P class="MsoNormal"><B style="font-family: Times New Roman; font-size: 16px; font-weight: bold; "><FONT size="2" color="black" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">From:</SPAN></SPAN></FONT></B><FONT size="2" color="black" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma; color:windowtext; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Wes Sisk [<A href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</A>] </SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Sent:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Friday, August 18, 2006 3:56 PM</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">To:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Wydra, Jason</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Cc:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> <A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>; Wolfe, Robert</SPAN><BR style="font-family: Tahoma; font-size: 13.3333px; "><B style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; "><SPAN style="font-weight:bold; font-family: Tahoma; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; font-weight: bold; ">Subject:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="font-family: Tahoma; font-size: 13.3333px; "> Re: [cisco-voip] problem with CCM 5.0.4 and Attenadant Console</SPAN></SPAN></FONT><FONT color="black"><SPAN style="color:windowtext; font-family: Times New Roman; font-size: 16px; "><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P></DIV><P class="MsoNormal"><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt; font-family: Times New Roman; font-size: 16px; "><O:P style="font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; "> </SPAN></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt; font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; ">You have to do some fun games to get the AC user CTI enabled in 5.x, did you follow all the new docs?</SPAN><BR style="font-family: Times New Roman; font-size: 16px; "><BR style="font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; ">/Wes</SPAN><BR style="font-family: Times New Roman; font-size: 16px; "><BR style="font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; ">Wydra, Jason wrote:</SPAN><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P><DIV><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">Call control is failing to initialize upon booting AC. Are there any tricks that we might have missed? Login is working fine. AC user has pilot point and phones associated. Reset server and all services with no change.</SPAN></SPAN></FONT><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></P></DIV><DIV><P class="MsoNormal"><FONT size="3" color="black" face="Times New Roman"><SPAN style="font-size:12.0pt; font-family: Times New Roman; font-size: 16px; "><SPAN class="Apple-style-span" style="font-family: Times New Roman; font-size: 16px; "> </SPAN><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></SPAN></FONT></P></DIV><DIV><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">Thanks,</SPAN></SPAN></FONT><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></P></DIV><DIV><P class="MsoNormal"><FONT size="2" color="black" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 13.3333px; ">Jason</SPAN></SPAN></FONT><O:P style="font-family: Times New Roman; font-size: 16px; "></O:P></P></DIV><PRE wrap=""><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "></SPAN><HR size="4" width="90%" align="center"><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "></SPAN></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="text-align:center; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; text-align: center; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "> </SPAN></O:P></SPAN></FONT></PRE><PRE style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; white-space: pre; ">_______________________________________________</SPAN><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "></O:P></SPAN></FONT></PRE><PRE style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; white-space: pre; ">cisco-voip mailing list</SPAN><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "></O:P></SPAN></FONT></PRE><PRE style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><A href="mailto:cisco-voip@puck.nether.net"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 255); font-family: Courier New; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; white-space: pre; ">cisco-voip@puck.nether.net</SPAN></A><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "></O:P></SPAN></FONT></PRE><PRE style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><A href="https://puck.nether.net/mailman/listinfo/cisco-voip"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 255); font-family: Courier New; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; white-space: pre; ">https://puck.nether.net/mailman/listinfo/cisco-voip</SPAN></A><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "></O:P></SPAN></FONT></PRE><PRE style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "><FONT size="2" color="black" face="Courier New"><SPAN style="font-size:10.0pt; font-family: Courier New; font-size: 13.3333px; white-space: pre; "><SPAN class="Apple-style-span" style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "> </SPAN><O:P style="font-family: Courier New; font-size: 13.3333px; white-space: pre; "></O:P></SPAN></FONT></PRE></DIV></O:SMARTTAGTYPE></O:SMARTTAGTYPE><BR class="Apple-interchange-newline"></SPAN></DIV><BR></DIV></BODY></HTML>