<html><head><style type="text/css"><!-- DIV {margin:0px} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">There was an issue where transfers had issues in earlier IOS versions and having "transfer-system full-consult" was the workaround/fix for the issue. <br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: "Ortiz, Carlos" <CORTIZ@broward.org><br>To: Scott Coner (US) <scott.coner@us.didata.com>; Jason Aarons (US) <jason.aarons@us.didata.com>; Robert Hugo <rthugo1@gmail.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Monday, August 21, 2006 9:38:33 AM<br>Subject: Re: [cisco-voip] SRST transfer not working<br><br>
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I will add the transfer-system command and
try again. I was just reading the help on the transfer-pattern command and that
seems to only be necessary when the phones in SRST are not local to the same
gateway. Anyone else concur?</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Carlos</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Scott Coner (
US )
[mailto:scott.coner@us.didata.com] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, August 21, 2006
10:34 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Ortiz, Carlos; Jason Aarons
(US); Robert Hugo<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] SRST
transfer not working</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Huntstop is not necessary. The only
configuration necessary for transfer is:</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">max-dn 48 dual-line</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> transfer-pattern .....</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">and </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">transfer-system full-consult (I
chose full-consult for my requirements, see below for other options)</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="pbu1bullet1"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><img id="_x0000_i1030" src="cid:289049492109_31.2" border="0" height="2" width="19"><b><span style="font-weight: bold;">blind</span></b>—Calls are transferred without consultation with a
single phone line using the Cisco-proprietary method. </span></font></p>
<p class="pbu1bullet1"><a target="_blank" id="bodyLinks" rel="nofollow" name="wp2178002"></a><font face="Times New Roman" size="3"><span style="font-size: 12pt;">•<img id="_x0000_i1031" src="cid:289049492109_31.2" border="0" height="2" width="19"><b><span style="font-weight: bold;">full-blind</span></b>—Calls are transferred without consultation
using H.450.2 standard methods. </span></font></p>
<p class="pbu1bullet1"><a target="_blank" id="bodyLinks" rel="nofollow" name="wp2178003"></a><font face="Times New Roman" size="3"><span style="font-size: 12pt;">•<img id="_x0000_i1032" src="cid:289049492109_31.2" border="0" height="2" width="19"><b><span style="font-weight: bold;">full-consult</span></b>—Calls are transferred with consultation
using a second phone line if available. The calls fall back to <b><span style="font-weight: bold;">full-blind</span></b> if the second line is
unavailable. </span></font></p>
<p class="pbu1bullet1"><a target="_blank" id="bodyLinks" rel="nofollow" name="wp2178004"></a><font face="Times New Roman" size="3"><span style="font-size: 12pt;">•<img id="_x0000_i1033" src="cid:289049492109_31.2" border="0" height="2" width="19"><b><span style="font-weight: bold;">local-consult</span></b>—Calls are transferred with local
consultation using a second phone line if available. The calls fall back to <b><span style="font-weight: bold;">blind</span></b> for nonlocal consultation or nonlocal
transfer target. </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Ortiz, Carlos [mailto:CORTIZ@broward.org]
<br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, August 21, 2006
10:29 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Scott
Coner (US); Jason Aarons (US); Robert Hugo<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] SRST
transfer not working</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">There were some suggestions to add 2
commands that you have and I don’t: </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">transfer-system full-consult</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">no huntstop</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Are these necessary for transfer to work
in SRST? I could possibly see the transfer command being useful but not
sure what hunstop is needed for in this case…..</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Carlos</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
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</span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style="font-weight: bold;">On
Behalf Of </span></b> Scott Coner
(US)<br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, August 21, 2006
10:21 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Ortiz, Carlos; Jason Aarons
(US); Robert Hugo<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] SRST
transfer not working</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Here is the configuration I use.
Transfer works the same in SRST with this config as it does when the phones are
registered to CM.</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">call-manager-fallback</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> secondary-dialtone 9</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> max-conferences 4 gain -6</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> transfer-system full-consult</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> timeouts interdigit 5</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> ip source-address 172.16.21.11 port
2000</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> max-ephones 24</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> max-dn 48 dual-line</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> transfer-pattern 6...</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> default-destination 6900</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> no huntstop</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
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<hr tabindex="-1" align="center" size="2" width="100%">
</span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span style="font-weight: bold;">On Behalf Of </span></b>Ortiz, Carlos<br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, August 21, 2006
10:17 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Jason Aarons (US); Robert Hugo<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] SRST
transfer not working</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Here is what I have in the SRST config.
I changed the max-dn line to have the dual-line parameter but still had
the same issue? Anyone have a known working config? This location
has all calls go to a receptionist who at xt 1009 who then transfers to the
other phones.</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">call-manager-fallback</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> max-conferences 2 gain -6</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> limit-dn 7940 2</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> limit-dn 7960 2</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> timeouts interdigit 6</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> ip source-address 10.107.248.1 port
2000</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> max-ephones 25</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> max-dn 50 dual-line</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> default-destination 1009</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Carlos</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
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<hr tabindex="-1" align="center" size="2" width="100%">
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Jason Aarons
(US) [mailto:jason.aarons@us.didata.com] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Saturday, August 19, 2006
11:25 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Robert Hugo; Ortiz, Carlos<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] SRST
transfer not working</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Can’t you just add;</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Call-manager-fallback </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> transfer-system
full-consult</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
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<hr tabindex="-1" align="center" size="2" width="100%">
</span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style="font-weight: bold;">On
Behalf Of </span></b>Robert Hugo<br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, August 18, 2006 4:59
PM<br>
<b><span style="font-weight: bold;">To:</span></b> Ortiz, Carlos<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] SRST
transfer not working</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Also make sure you have this in your SRST config:</span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">call-manager-fallback</span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> huntstop channel</span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> max-dn dual-line</span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">When the router goes into SRST mode, this keeps the second channel free
for call transfer, call forwarding......<br>
<br>
</span></font></p>
</div>
<div>
<p class="MsoNormal"><span class="gmailquote"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 8/18/06, <b><span style="font-weight: bold;">Ortiz,
Carlos</span></b> <<a id="bodyLinks" rel="nofollow" target="_blank" href="mailto:CORTIZ@broward.org">CORTIZ@broward.org</a>>
wrote:</span></font></span> </p>
<div>
<div>
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I
have a site that just went into SRST mode because the WAN is down. Calls
are coming in to the receptionist but she is unable to complete transfers.
Any idea why that would be? </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Carlos</span></font></p>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
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<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
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<br>
-- <br>
Robert Hugo<br>
Senior Voice Network Engineer<br>
World Wide Technologies<br>
60 Weldon Parkway<br>
St. Louis ,
MO , 63043<br>
1-314-409-6527<br>
Cell:1-217-520-3261 </span></font></p>
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