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Steve,<br>
<br>
multiple degress of offerings here:<br>
<br>
1. enable Call Detail Records (CDR) in CM and do your own reporting
against the CDR SQL database on CM<br>
<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806ed410.html">http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806ed410.html</a><br>
<br>
2. enable CDR and CDR Analysis and Reporting (CAR). Use the default
CAR reports<br>
<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806ed410.html">http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806ed410.html</a><br>
<br>
3. enable only CDR, then use 3rd party billing software such as MindCTI
or ISI-Infotel to generate reports<br>
<br>
/Wes<br>
<br>
Steve Miller wrote:
<blockquote cite="mid001001c6c591$75554490$6401a8c0@millersw"
type="cite">
<pre wrap="">There will be cases when our customers will need to be able to identify all
of their individual telephone calls for the month. Is there a utility
within Call Manager 4.1 that will allow us to print out a report of calls
upon request?
----- Original Message -----
From: "Jason Aarons (US)" <a class="moz-txt-link-rfc2396E" href="mailto:jason.aarons@us.didata.com"><jason.aarons@us.didata.com></a>
To: "avaya admin" <a class="moz-txt-link-rfc2396E" href="mailto:avayamin@gmail.com"><avayamin@gmail.com></a>; <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a>
Sent: Monday, August 21, 2006 9:04 PM
Subject: Re: [cisco-voip] Blind transferred calls to Hunt Group
droppedbeforereaching Unity
</pre>
<blockquote type="cite">
<pre wrap="">I've seen similar issue, never resolved it. TAC offered to look at ccm
traces, etc. I didn't have the time.
Are you running the latest Unity TSP?
What CallManager service release?
-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of avaya admin
Sent: Monday, August 21, 2006 8:21 PM
To: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
Subject: [cisco-voip] Blind transferred calls to Hunt Group dropped
beforereaching Unity
Hi -- I haven't posted in this list in a long time. I have an issue
that I can't seem to figure out yet. Scenario on CM 4.1
PSTN ISDN to MGCP GW with CSS-Inhouse to DN 4000 on PT-Inhouse
4000 answers calls and blind tranfers to Hunt pilot 7000 on PT-Inhouse
No answer on hunt pilot 7000 caller gets an engaged tone instead of
Unity Greeting
If 4000 does a supervised transfer, call always works. Blind never works
In Unity I don't see any acitviy in the call viewers or status monitor
when calls is blind transfered.
DNA shows that Gateways has acess to the hunt pilot and VM.
I played with maximun hunt timer on hunt pilots config but didnt' work
(tried 20 seconds)
Any tips on where to start?
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</pre>
</blockquote>
<pre wrap=""><!---->
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</pre>
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