We lucked out and were able to get some accurate timestamps from the problem that I didnt have before.. can't find anything to indicate the call even makes it in to IPCC at that time. When I take a step back and look at callmanager traces, I see an internal person calling the 800 number, the call goes out to the PSTN and never returns, so looks like its an external issue. Thanks for the advice Steve!
<br><br><div><span class="gmail_quote">On 8/24/06, <b class="gmail_sendername">sweeper1</b> <<a href="mailto:sweeper1@gmail.com">sweeper1@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div>try looking at the voice gateway to see if the call is even making it in the call manager...They might be getting the busy before it even reaches the IVR server....Also dial the trigger locally while it is inaccessable through the 800 number....that will help narrow it down as well....
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<div>Steve<br><br> </div>
<div></div><div><span class="e" id="q_10d4087ee2a61d69_1"><span class="gmail_quote">On 8/24/06, <b class="gmail_sendername">Ed Leatherman</b> <<a href="mailto:ealeatherman@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
ealeatherman@gmail.com</a>> wrote:</span>
</span></div><div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;"></blockquote></div><div><span class="e" id="q_10d4087ee2a61d69_3">
<div>I have a 800 number going to a JTAPI trigger in IPCC Express for a call queue, occaisionally callers are getting a busy signal on this line even when there are no callers in queue and there are agents ready. Does anyone have a suggestion on where I can check in IPCC to see if they are getting the busy signal from our VOIP system? I look at the MIVR log and have no clue what to even look for in this mess.
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<div><span><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations </span></div><br></span></div><div>_______________________________________________<br>
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</div></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations