<html><head><style type="text/css"><!-- DIV {margin:0px} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">Are they hearing a prompt/greeting from your script at all (if there is a prompt) before the busy signal? <br>Is the call making it to the IPCC server? If you call the CTI route point DN internally over and over does it give busy sometimes?<br><br>The call manager traces (detailed) and gateway debugs should give you some insight into where the call is having problems if it is hitting the call manager at all. Then you can move onto the IPCC Express traces if it is over there.<br><br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Ed Leatherman <ealeatherman@gmail.com><br>To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>Sent: Thursday,
August 24, 2006 9:10:01 AM<br>Subject: [cisco-voip] IPCC Troubleshooting advice<br><br>I have a 800 number going to a JTAPI trigger in IPCC Express for a call queue, occaisionally callers are getting a busy signal on this line even when there are no callers in queue and there are agents ready. Does anyone have a suggestion on where I can check in IPCC to see if they are getting the busy signal from our VOIP system? I look at the MIVR log and have no clue what to even look for in this mess.
<br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations<div>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br><a target="_blank" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></div><br></div></div></body></html>