Yes, with CRS.<br><br><div><span class="gmail_quote">On 8/24/06, <b class="gmail_sendername">Ortiz, Carlos</b> <<a href="mailto:CORTIZ@broward.org">CORTIZ@broward.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Is this with CRS???</span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Todd Franklin<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, August 24, 2006
9:24 AM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Report on
Group</span></font></p>
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<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I am trying to run some
reports. I have run the "Most Calls" report (I forget its
actual name!) Anyway, my Most Calls should be held by my reception
group. This group is made up of ext 1501, 1502, and 1503.
(Basically, if you call the main #, 555-1313, it rings all 3 of those
extensions so anyone at those phones can pick up the call). <br>
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But when I run the report, the numbers are very low for those extensions.
I think it said 70 calls last month. They probably do 300 calls a day,
with 90% of those being inbound calls.<br>
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How would I get a more accurate report? <br>
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Thanks.</span></font></p>
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