Hi<br><br>I'm working on an upgrade quote for a customer who is currently running IPCC Standard version 3.5 on a HP DL380 G3 3GHz Xeon (single cpu) server. They would like to upgrade to IPCC 4.0 enhanced and add a hot standby server. I've run through the bid generator spreadsheet and its all pretty straight forward except for one thing. The current server (which was deployed by a different firm) seems to be licensed for 100 agents, 10 supervisors and 150 ivr ports. I'm getting the agent license information from the License upgrade utility on the server itself and the ivr port number from the number of registered CTI ports in callmanager.
<br><br>The problem is that the server in this configuration does not support that many agents and ivr ports so my questions are as follows:<br><br>Am I interpreting the current licensing information correctly? The license upgrade utility shows the following:
<br>CRA Standard ICD Server<br>CRA Standard Historical Reporting<br>CRA Desktop Media Termination - 100<br>CRA Agent Phone - 100<br>CRA Standard Agent Desktop 100<br>CRA Standard Supervisor Desktop 10<br><br>If the customer does not need that many agents or ivr ports, can they only purchase an upgrade for the number they need? If so, will I have any problems performing the upgrade if the new license file is not for the same numbers as the old license files?
<br><br clear="all">Thanks in advanced for you help. <br>-- <br>kris seraphine