Cisco's emergency responder product provides a HTTP interface for security/management to see 911 call information, including whatever location information you have programmed in for it. Also lets them add notes to calls if they want to record what they found out for each call. Not worth buying CER just for that, but if you need the other stuff it provides, its a nice additional feature.
<br><br>I believe Ben is right, there is probably something extra you need to pay your telco for to get the digits to the 911 center... another charge for the phone company, who'da thought.<br><br><div><span class="gmail_quote">
On 9/5/06, <b class="gmail_sendername">Peter Pauly</b> <<a href="mailto:ppauly@gmail.com">ppauly@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Every time our security people are informed that someone made a 911<br>call, they call me to find out who it was (extension, name). I run a<br>query in query analyzer against the CDR database.<br><br>Are there any applications available that the security guys could run
<br>from their desktop that would query callmanager over the network and<br>display 911 calls? What you guys doing about this problem?<br><br>On a related question, our CallManager sends caller id information just<br>fine. When I call my cellphone, I can see the extension of where the
<br>call came from. But when I make a test call to 911, the PSAP is only<br>displaying the common billing phone number, not the caller-id<br>information. Is my telco doing something wrong?<br>_______________________________________________
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</a><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations