<div>Hi guys,</div>
<div> </div>
<div>What could be the problem when a DN's Phone ring setting (Idle), (active) is set to disable but it still rings when you call it? This DN is shared among couple of phones with different settings, main phone is set to ring for both, secondary phone set to ring when idle and ring once when active.
</div>
<div>Appeciate any help.<br> </div>
<div><span class="gmail_quote">On 9/13/06, <b class="gmail_sendername"><a href="mailto:cisco-voip-request@puck.nether.net">cisco-voip-request@puck.nether.net</a></b> <<a href="mailto:cisco-voip-request@puck.nether.net">
cisco-voip-request@puck.nether.net</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div style="DIRECTION: ltr">Send cisco-voip mailing list submissions to<br> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><br>To subscribe or unsubscribe via the World Wide Web, visit
<br> <a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>or, via email, send a message with subject or body 'help' to
<br> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-request@puck.nether.net">cisco-voip-request@puck.nether.net</a><br><br>You can reach the person managing the list at<br> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-owner@puck.nether.net">
cisco-voip-owner@puck.nether.net</a><br><br>When replying, please edit your Subject line so it is more specific<br>than "Re: Contents of cisco-voip digest..."<br><br> </div><br>Today's Topics:<br><br> 1. Re: Mysterious Inbound calls (Wes Sisk)
<br> 2. Re: ip service... (Johan Bloemhard)<br><br><br><br>---------- Forwarded message ----------<br>From: Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>To: Zevier Thoran <<a href="mailto:zthoran@yahoo.com">
zthoran@yahoo.com</a>><br>Date: Wed, 13 Sep 2006 09:47:26 -0400<br>Subject: Re: [cisco-voip] Mysterious Inbound calls<br>Zevier,<br><br>There is an issue where:<br>user calls unity to check voicemail or calls into unity auto attendant
<br>user then receives a inbound call. user places unity on hold to answer<br>incoming call. The 'after greeting' action on the all subscribers<br>defaults to send call to opening greeting. If the opening greeting call<br>
handler is configured to transfer to operator then the operator will<br>receive and no one will be on the other end.<br><br>However, this does not explain 20+calls all happening at 5PM. Please<br>open a TAC case and provide traces, details of directory numbers, and times.
<br><br>/WEs<br><br>Zevier Thoran wrote:<br>> Hi Wes,<br>> I am just taking over this system and not fully familiar...but was told<br>> that all these calls do come in via a press press '0' for Operator Unity<br>
> Auto Attendant Call Handler. But why should these calls only come in at<br>> 5pm? Is their a fix?<br>> Many thanks in advance......./Zevier<br>><br>> */Wes Sisk <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:wsisk@cisco.com">
wsisk@cisco.com</a>>/* wrote:<br>><br>> Do you use Unity voicemail? Is your the operator's specific<br>> extension (any hunt pilot that routes to that phone) configured<br>> under the operator CH in Unity?
<br>><br>> /Wes<br>><br>> On Sep 12, 2006, at 10:00 PM, Zevier Thoran wrote:<br>><br>> Hi,<br>> Every evening at 5pm, My Callmanager system gets hit with about 20<br>> anonymous calls on the operator number. On answering a call the
<br>> operator just gets dead air.<br>> Any suggestions how to solve this problem?<br>> Regards - Zevier.<br>><br>> ------------------------------------------------------------------------<br>
> Yahoo! Messenger with Voice. Make PC-to-Phone Calls<br>> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="http://us.rd.yahoo.com/mail_us/taglines/postman1/*http://us.rd.yahoo.com/evt=39663/*http://voice.yahoo.com" target="_blank">
http://us.rd.yahoo.com/mail_us/taglines/postman1/*http://us.rd.yahoo.com/evt=39663/*http://voice.yahoo.com</a>><br>> to the US (and 30+ countries) for 2¢/min or less.<br>> _______________________________________________
<br>> cisco-voip mailing list<br>> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a>><br>> <a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip
</a><br>><br>><br>> ------------------------------------------------------------------------<br>> Stay in the know. Pulse on the new <a onclick="return top.js.OpenExtLink(window,event,this)" href="http://yahoo.com/" target="_blank">
Yahoo.com</a>. Check it out.<br>> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="http://us.rd.yahoo.com/evt=42974/*http://www.yahoo.com/preview" target="_blank">http://us.rd.yahoo.com/evt=42974/*http://www.yahoo.com/preview
</a>><br><br><br><br><br>---------- Forwarded message ----------<br>From: "Johan Bloemhard" <<a href="mailto:bloemhard_johan@silverfalls.k12.or.us">bloemhard_johan@silverfalls.k12.or.us</a>><br>To: "Manoj Kalpage" <
<a href="mailto:manoj.kalpage@gmail.com">manoj.kalpage@gmail.com</a>><br>Date: Wed, 13 Sep 2006 07:56:16 -0700<br>Subject: Re: [cisco-voip] ip service...<br>
<div lang="EN-US" link="blue" vlink="blue">
<div>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">If you look in the QRTReportResult.asp file, which should be located in "C:\CiscoWebs\Service", what does it say? By default, it should say "folder =
fso.GetFolder("c:\\Program Files\\Cisco\\QRT");"</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Verify that "c:\Program Files\Cisco\QRT" exists. If it doesn't, then QRT may not be setup correctly. Verify your log file settings under Service Parameters->Cisco Extended Functions, Log File settings.
</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">If your log file settings are different, you may have to change either the log file settings to match the line in the ASP file or vice versa.
</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<div>
<p><font face="Verdana" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">Johan Bloemhard</span></font><font face="Verdana" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">
<br>Senior Information Technology Specialist <br>___________________________________ <br><strong><b><font face="Verdana"><span style="FONT-FAMILY: Verdana">Silver</span></font></b></strong><strong><b><font face="Verdana">
<span style="FONT-FAMILY: Verdana"> Falls School District</span></font></b></strong><strong><b><font face="Verdana"><span style="FONT-FAMILY: Verdana"> 4J</span></font></b></strong> <br>802 Schlador Street <br>Silverton, OR 97381
<br>w: 503.873.6331 </span></font></p></div>
<div>
<div style="TEXT-ALIGN: center" align="center"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">
<hr align="center" width="100%" size="2">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">
cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="FONT-WEIGHT: bold">
On Behalf Of </span></b>Manoj Kalpage<br><b><span style="FONT-WEIGHT: bold">Sent:</span></b> Wednesday, September 13, 2006 2:28 AM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Lelio Fulgenzi<br><b><span style="FONT-WEIGHT: bold">
Cc:</span></b> Cisco Voip<br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [cisco-voip] ip service...</span></font></p></div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Sorry to interrupt the post but I am having a problem accessing QRT report but I got QRT soft Key configured on phone and I can leave the feed back. Bellow is the error
</span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt"> </span></font> </p></div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Microsoft JScript runtime </span></font><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">error '800a004c'</span></font>
</p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Path not found</span></font> </p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">/CCMService/QRTReportResult.asp, line 109</span></font> </p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Best regards,</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Manoj</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"><br><br> </span></font></p></div>
<div>
<p><span><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">On 9/13/06, <b><span style="FONT-WEIGHT: bold">Lelio Fulgenzi</span></b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">
lelio@uoguelph.ca</a>> wrote:</span></font></span> </p>
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<div bgcolor="#ffffff" link="blue" vlink="purple">
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">It's a softkey that you have to enable via the softkey template configuration screen.</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">device > device settings > softkey template</span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">select your template, then:</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">highlite callmanager > configure softkey layout </span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">quality report tool (QRT) appears as valid options for the following states:</span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">Connected</span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">Connected Conference</span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">Connected Transfer</span></font></p></div>
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<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">On Hook</span></font></p></div></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) <br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>"I can eat fifty eggs." "Nobody can eat fifty eggs."</span></font></p>
</div></div>
<div>
<div>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">----- Original Message ----- </span></font></p></div>
<div>
<p style="BACKGROUND: #e4e4e4"><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">From:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<a title="tim.reimers@asheville.k12.nc.us" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:tim.reimers@asheville.k12.nc.us" target="_blank">Tim Reimers</a> </span></font></p></div></div>
<div><span>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">To:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <a title="lelio@uoguelph.ca" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">
Lelio Fulgenzi</a> </span></font></p></div>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Cc:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <a title="cisco-voip@puck.nether.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">
Cisco Voip</a> </span></font></p></div>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sent:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Tuesday, September 12, 2006 4:02 PM
</span></font></p></div>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Subject:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> RE: [cisco-voip] ip service...
</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"><br> </span></font></p></div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Arial" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I get the message "Document empty or invalid" when I try to run a report..</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Arial" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I see that it's part of Extended Services, and puts a QRT button on the phone.</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Arial" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I cannot find any directions for 4.01 on how to configure the CCM so that the button becomes available to users...
</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Arial" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Anyone have a link on how to enable the QRT function on the phones?</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Arial" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Tim</span></font></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<div style="TEXT-ALIGN: center" align="center"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">
<hr align="center" width="100%" size="2">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Lelio Fulgenzi [mailto:
<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a> ] <br><b><span style="FONT-WEIGHT: bold">Sent:</span></b> Tuesday, September 12, 2006 12:19 PM
<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Tim Reimers; <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net </a><br><b><span style="FONT-WEIGHT: bold">
Subject:</span></b> Re: [cisco-voip] ip service...<br></span></font><br> </p>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">QRT</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">it's a softkey that you can show.</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt"><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html" target="_blank">
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html </a></span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="2"><span style="FONT-SIZE: 10pt">--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) <br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>"I can eat fifty eggs." "Nobody can eat fifty eggs."</span></font></p>
</div>
<blockquote style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">----- Original Message ----- </span></font></p></div>
<div>
<p style="BACKGROUND: #e4e4e4"><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">From:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<a title="tim.reimers@asheville.k12.nc.us" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:tim.reimers@asheville.k12.nc.us" target="_blank">Tim Reimers</a> </span></font></p></div>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">To:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <a title="cisco-voip@puck.nether.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a> </span></font></p></div>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sent:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Tuesday, September 12, 2006 12:17 PM
</span></font></p></div>
<div>
<p><b><font face="Arial" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Subject:</span></font></b><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> [cisco-voip] ip service...
</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"><br> </span></font></p></div>
<div>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi folks---</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Isn't there a service that can be configured on an IP phone that allows a user to immediately report a call in which they had trouble with echo or jitter?
</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I know the 'info' button shows the codec, etc—but it doesn't log that to a technician for later analysis</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">(and have you ever tried to have a user read the codec info to you? That's –really- fun to listen to…not! )</span></font></p>
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks Tim</span></font></p></div>
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