<div>Sorry to interrupt the post but I am having a problem accessing QRT report but I got QRT soft Key configured on phone and I can leave the feed back. Bellow is the error</div>
<div><font size="2"> </font> </div>
<p>Microsoft JScript runtime <font face="Arial" size="2">error '800a004c'</font><font face="Times New Roman"> </font>
<p><font face="Arial" size="2">Path not found</font>
<p><font face="Arial" size="2">/CCMService/QRTReportResult.asp</font><font face="Arial" size="2">, line 109</font> </p>
<div>Best regards,</div>
<div>Manoj</div>
<div><br><br> </div>
<div><span class="gmail_quote">On 9/13/06, <b class="gmail_sendername">Lelio Fulgenzi</b> <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>
<div lang="EN-US" vlink="purple" link="blue" bgcolor="#ffffff">
<div><font size="2">It's a softkey that you have to enable via the softkey template configuration screen.</font></div>
<div><font size="2"></font> </div>
<div><font size="2">device > device settings > softkey template</font></div>
<div><font size="2"></font> </div>
<div><font size="2">select your template, then:</font></div>
<div><font size="2"></font> </div>
<div><font size="2">highlite callmanager > configure softkey layout </font></div>
<div><font size="2"></font> </div>
<div><font size="2">quality report tool (QRT) appears as valid options for the following states:</font></div>
<div><font size="2"></font> </div>
<div><font size="2">Connected</font></div>
<div><font size="2">Connected Conference</font></div>
<div><font size="2">Connected Transfer</font></div>
<div><font size="2">On Hook</font></div></div>
<div><span class="q">
<div> </div>
<div><font size="2">--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>"I can eat fifty eggs." "Nobody can eat fifty eggs."</font></div></span></div>
<div>
<blockquote dir="ltr" style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"></blockquote></div>
<div><span class="q">
<div style="FONT: 10pt arial">----- Original Message ----- </div>
<div style="BACKGROUND: #e4e4e4; FONT: 10pt arial"><b>From:</b> <a title="tim.reimers@asheville.k12.nc.us" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:tim.reimers@asheville.k12.nc.us" target="_blank">
Tim Reimers</a> </div></span></div>
<div><span class="e" id="q_10da3a5f8329bb89_4">
<div style="FONT: 10pt arial"><b>To:</b> <a title="lelio@uoguelph.ca" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">Lelio Fulgenzi</a> </div>
<div style="FONT: 10pt arial"><b>Cc:</b> <a title="cisco-voip@puck.nether.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">Cisco Voip</a> </div>
<div style="FONT: 10pt arial"><b>Sent:</b> Tuesday, September 12, 2006 4:02 PM</div>
<div style="FONT: 10pt arial"><b>Subject:</b> RE: [cisco-voip] ip service...</div>
<div><br> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">I get the message "Document empty or invalid" when I try to run a report..</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">I see that it's part of Extended Services, and puts a QRT button on the phone.</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">I cannot find any directions for 4.01 on how to configure the CCM so that the button becomes available to users...</font></span></div>
<div dir="ltr" align="left"> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">Anyone have a link on how to enable the QRT function on the phones?</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">Tim</font></span></div>
<div dir="ltr" align="left"><font face="Arial" color="#0000ff" size="2"></font> </div>
<div dir="ltr" align="left">
<hr>
</div>
<div dir="ltr" align="left"><font face="Tahoma" size="2"><b>From:</b> Lelio Fulgenzi [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>
] <br><b>Sent:</b> Tuesday, September 12, 2006 12:19 PM<br><b>To:</b> Tim Reimers; <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net
</a><br><b>Subject:</b> Re: [cisco-voip] ip service...<br></font><br> </div>
<div></div>
<div><font size="2">QRT</font></div>
<div><font size="2"></font> </div>
<div><font size="2">it's a softkey that you can show.</font></div>
<div><font size="2"></font> </div>
<div><font size="2"><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html" target="_blank">http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html
</a></font></div>
<div> </div>
<div><font size="2">--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>"I can eat fifty eggs." "Nobody can eat fifty eggs."</font></div>
<blockquote style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<div style="FONT: 10pt arial">----- Original Message ----- </div>
<div style="BACKGROUND: #e4e4e4; FONT: 10pt arial"><b>From:</b> <a title="tim.reimers@asheville.k12.nc.us" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:tim.reimers@asheville.k12.nc.us" target="_blank">
Tim Reimers</a> </div>
<div style="FONT: 10pt arial"><b>To:</b> <a title="cisco-voip@puck.nether.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
</div>
<div style="FONT: 10pt arial"><b>Sent:</b> Tuesday, September 12, 2006 12:17 PM</div>
<div style="FONT: 10pt arial"><b>Subject:</b> [cisco-voip] ip service...</div>
<div><br> </div>
<div>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi folks---</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Isn't there a service that can be configured on an IP phone that allows a user to immediately report a call in which they had trouble with echo or jitter?
</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I know the 'info' button shows the codec, etc—but it doesn't log that to a technician for later analysis</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">(and have you ever tried to have a user read the codec info to you? That's –really- fun to listen to…not! )</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks Tim</span></font></p></div>
<p>
<hr>
<p></p>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net
</a><br><a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<p></p></p></blockquote></span></div>
<div>
<blockquote></blockquote></div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net
</a><br><a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br></blockquote>
</div><br></p></p>