Are your agent IP Phones setup to span the voice VLAN to the pc port? the agent desktop app is what sends the audio that you are monitoring off to either your desktop or the IPCC server (cant remember which), and it has to have the audio traffic from the phone to be able to do it. sounds like everything is working for you but the RTP stream is getting stopped somewhere, like a one-way audio problem with normal ip phone service.
<br><br><div><span class="gmail_quote">On 9/14/06, <b class="gmail_sendername">Gary L. Pate</b> <<a href="mailto:gpate@kenttech.com">gpate@kenttech.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I have a client using IPCC 4.0 enhanced version,
and they are able to use all the enhanced features except the monitoring function.
As I understand it, this version does not require you to span the ports, but their
ports are spanned anyway because they are using a third party recording device to
record all conversations. Anyway, barge in, intercept, etc. work, and when they
do the monitoring, the applications acts like its working, but they do not hear
anything coming out of the PC speakers even though its been confirmed that the speakers
do work. Is there anything special that the workstation needs to monitor?</span></font></p>
</div>
</div>
</div><br>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br></blockquote></div><br>
<br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations