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Here is a start on validating the agent NIC. it claims for Enterprise,
but that is no longer the case.<br>
<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml</a><br>
<br>
/Wes<br>
<br>
Jason Aarons (US) wrote:
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<div class="Section1">
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">In IPCC
Express 4.X there are two types of
monitoring;<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<ol style="margin-top: 0in;" start="1" type="A">
<li class="MsoNormal" style="color: navy;"><font color="navy"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">SPAN Based (old school)<o:p></o:p></span></font></li>
<li class="MsoNormal" style="color: navy;"><font color="navy"
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Agent Monitoring (CAD
acts as sniffer on desktops, new to 4.x)<o:p></o:p></span></font></li>
</ol>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">If option B
is being used, is the NIC a
Intel 10/100 Pro or a 3COM 905? I’ve had issues with these NICs not
being
able to sniff packets tagged. There are CCO.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">TAC has a
extensive troubleshooting process
for monitoring I haven’t seen on CCO anywhere.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
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face="Times New Roman" size="3"><span style="font-size: 12pt;">
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font
face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma;">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b><span
style="font-weight: bold;">On Behalf Of </span></b>Gary L. Pate<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday,
September 14, 2006
10:58 PM<br>
<b><span style="font-weight: bold;">To:</span></b>
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip]
IPCC silent
monitoring</span></font><o:p></o:p></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">I have a
client using IPCC 4.0 enhanced
version, and they are able to use all the enhanced features except the
monitoring
function. As I understand it, this version does not require you to span
the
ports, but their ports are spanned anyway because they are using a
third party
recording device to record all conversations. Anyway, barge in,
intercept, etc.
work, and when they do the monitoring, the applications acts like its
working,
but they do not hear anything coming out of the PC speakers even though
its
been confirmed that the speakers do work. Is there anything special
that the
workstation needs to monitor?<o:p></o:p></span></font></p>
</div>
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