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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>All of the ports are spanned, but as I understand
it, version 4.0 does not require span port when using CAD. Others have also responded
with a suggestion about the NIC card, so I’m going to look at that. I’ll let everyone
know if that is the problem.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ed Leatherman
[mailto:ealeatherman@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, September 15, 2006
8:35 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">GPate@kenttech.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
silent monitoring</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Are your agent IP Phones
setup to span the voice VLAN to the pc port? the agent desktop app is what
sends the audio that you are monitoring off to either your desktop or the IPCC
server (cant remember which), and it has to have the audio traffic from the phone
to be able to do it. sounds like everything is working for you but the RTP
stream is getting stopped somewhere, like a one-way audio problem with normal
ip phone service. <o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 9/14/06, <b><span style='font-weight:bold'>Gary L.
Pate</span></b> <<a href="mailto:gpate@kenttech.com">gpate@kenttech.com</a>>
wrote:</span></font></span><o:p></o:p></p>
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<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I have a client using IPCC 4.0 enhanced version, and they are
able to use all the enhanced features except the monitoring function. As I
understand it, this version does not require you to span the ports, but their
ports are spanned anyway because they are using a third party recording device
to record all conversations. Anyway, barge in, intercept, etc. work, and when
they do the monitoring, the applications acts like its working, but they do not
hear anything coming out of the PC speakers even though its been confirmed that
the speakers do work. Is there anything special that the workstation needs to
monitor?</span></font><o:p></o:p></p>
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face="Times New Roman"><span style='font-size:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
<st1:place w:st="on"><st1:PlaceName w:st="on">West Virginia</st1:PlaceName> <st1:PlaceType
w:st="on">University</st1:PlaceType></st1:place><br>
Telecommunications and Network Operations <o:p></o:p></span></font></p>
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