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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Make sure the network card is capable of
802.1q packet tagging. Also, make sure the phone is configured (in CCM) for PC
Voice VLAN Access.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Gary L. Pate<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 14, 2006
10:58 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC silent
monitoring</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have a client using IPCC 4.0 enhanced
version, and they are able to use all the enhanced features except the
monitoring function. As I understand it, this version does not require you to
span the ports, but their ports are spanned anyway because they are using a
third party recording device to record all conversations. Anyway, barge in,
intercept, etc. work, and when they do the monitoring, the applications acts
like its working, but they do not hear anything coming out of the PC speakers
even though its been confirmed that the speakers do work. Is there anything
special that the workstation needs to monitor?<o:p></o:p></span></font></p>
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