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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Wes,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I thought with IPCC Express 4.0 there was
no need for SPAN or Remote SPAN ports anymore for monitoring? Has something
changed?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-Matt<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Wes Sisk<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, September 15, 2006
9:20 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">GPate@kenttech.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
silent monitoring</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
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style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt'>Gary</span></font></st1:place></st1:City>,<br>
<br>
Make sure you span the voice vlan of the agent phones to the designated NIC of
the monitoring server. take a packet capture at that interface to make
sure you are seeing all the vlan traffic. Then make sure your server NIC
correctly passes dot1q tagged packets up to the OS. You can verify both
in 1 step by attempting a packet capture with network monitor or ethereal on
the Monitor server.<br>
<br>
A good starting point:<br>
<a
href="http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml</a><br>
<br>
/Wes<br>
<br>
Gary L. Pate wrote: <o:p></o:p></p>
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10.0pt;font-family:Arial;color:navy'><!--[if gte mso 9]><xml>
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</xml><![endif]-->I have a client using IPCC 4.0 enhanced version, and they are
able to use all the enhanced features except the monitoring function. As I
understand it, this version does not require you to span the ports, but their
ports are spanned anyway because they are using a third party recording device
to record all conversations. Anyway, barge in, intercept, etc. work, and when
they do the monitoring, the applications acts like its working, but they do not
hear anything coming out of the PC speakers even though its been confirmed that
the speakers do work. Is there anything special that the workstation needs to
monitor?<u5:p></u5:p></span></font><o:p></o:p></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>cisco-voip mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></div>
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