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Gary,<br>
<br>
Make sure you span the voice vlan of the agent phones to the designated
NIC of the monitoring server. take a packet capture at that interface
to make sure you are seeing all the vlan traffic. Then make sure your
server NIC correctly passes dot1q tagged packets up to the OS. You can
verify both in 1 step by attempting a packet capture with network
monitor or ethereal on the Monitor server.<br>
<br>
A good starting point:<br>
<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml</a><br>
<br>
/Wes<br>
<br>
Gary L. Pate wrote:
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">I have a
client using IPCC 4.0 enhanced version,
and they are able to use all the enhanced features except the
monitoring function.
As I understand it, this version does not require you to span the
ports, but their
ports are spanned anyway because they are using a third party recording
device to
record all conversations. Anyway, barge in, intercept, etc. work, and
when they
do the monitoring, the applications acts like its working, but they do
not hear
anything coming out of the PC speakers even though its been confirmed
that the speakers
do work. Is there anything special that the workstation needs to
monitor?<o:p></o:p></span></font></p>
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