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<title>The CMM and SPAN</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Ryan,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>As a alternative, have you tried spanning
one of the VLAN ports that your phones are on (another method that can be used
for recording/monitoring)? We utilize CMM’s as well and if I remember I
had a similar issue back in the day when I initially tried configuring spanning
of these ports. I ended up segmenting all of the phones utilized for our CAC
(where we needed recording/montiroing) into their own VLAN and then used RSPAN
to span both directions back to the IPCC Express server. You could do this as a
test to make sure that it is definitely a CMM issue and not something else<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>That being said, if you have SMARTNet
contract on IPCC Express, 4.x doesn’t require the spanning of any ports
if you are using Agent Desktop.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-Matt<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Ryan LaTorre<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, September 18, 2006
11:00 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] The CMM and
SPAN</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The
other day I encountered what appears to be a bug, but I could not locate
anything in the bug navigator.</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Trying
to SPAN the backplane port of a CMM module in a Cat 6500 with Sup720, for the
purposes of IPCCx recording/monitoring (in 3.x). The SPAN configuration
is very straight forward (I believe) but I found that when I SPAN both
directions I receive only the transmit packets, resulting in only recording one
side of the conversation. I confirmed this by changing the SPAN source to
receive only and NO packets were mirrored whatsoever. From what I can
tell, it seems I can't SPAN packets coming from the CMM.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Are
there any SPAN/CMM caveats I should be aware of, or does this really sound like
a defect? I didn't see anything in release notes or guides.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks,</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Ryan</span></font>
<o:p></o:p></p>
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