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<DIV><FONT size=2><A
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00801c0810.shtml#contacts">click
here </A>for more information about the self-destructing, ahem, I mean
self-cleaning hookswitches ;)</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>i think that is their official answer:</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>to quote:</FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV>
<P><FONT face=Arial><EM>A thorough analysis of a large number of Cisco IP
Phones that have been reported as hardware failures has been completed and our
research reveals that the great majority of these phones do not have any
determinable failure. The standard by which the phone industry measures phone
failures is based on Bell Corp/Telcordia standards and the standard acceptable
failure rate is set at 4 percent. The Cisco IP Phone's overall failure rate is
well under the acceptable industry average. Many of the problems that have
been reported as hardware failures are really either operational or cleanup
issues. This document describes some common troubleshoot steps to be taken
before you attempt to replace the Cisco IP
Phone.</EM></FONT></P></DIV></BLOCKQUOTE>
<DIV><FONT size=2>we have over 7000 phones, so 4% is about 280 phones. not very
pretty.</FONT></DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I can eat fifty eggs." "Nobody can eat fifty eggs."</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=CORTIZ@broward.org href="mailto:CORTIZ@broward.org">Ortiz, Carlos</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=Court.Schuett@us.millwardbrown.com
href="mailto:Court.Schuett@us.millwardbrown.com">Schuett, Court (MBNAP it)</A>
; <A title=cisco-voip-bounces@puck.nether.net
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
; <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, September 19, 2006 9:59
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Problems with
7941 hookswitch</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We just started
ordering these so that’s not good to hear. Only have about 15 7941 &
7961 deployed but no problems yet. We do have 50+ on order for our next
deployment though? Is this being addressed formally by
Cisco?????<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Schuett, Court (MBNAP
it)<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, September
19, 2006 9:48 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>;
cisco-voip<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re:
[cisco-voip] Problems with 7941 hookswitch</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">We're experiencing the
same problems. We just deployed 350 phones to our corporate headquarters
and have had about 15 failures so far, so 5% sounds about right. We
didn't get maintenance on them either so we're happy to have them fail now
rather than later, but it is really irritating. It just creates a lot of
extra work for us that we really didn't need. Our were scattered between
41s and 61s as well. </SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">We've also noticed that
they seem to disconnect from the Ethernet jacks more often. If people
are moving their phones around, they have a tendency to jiggle loose and then
reboot. Again, never had that problem with the 40s or 60s but it seems
pretty chronic with the 41s and 61s.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Court
Schuett</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Network Systems
Engineer</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Millward Brown, <st1:City
w:st="on"><st1:place
w:st="on">Naperville</st1:place></st1:City></SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">w:
630-955-8983</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">f:
630-245-5755</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">e: <A
href="mailto:court.schuett@us.millwardbrown.com">court.schuett@us.millwardbrown.com</A></SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Craig M
Staffin<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday,
September 18, 2006 8:31 PM<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> Kris Seraphine<BR><B><SPAN
style="FONT-WEIGHT: bold">Cc:</SPAN></B> cisco-voip-bounces@puck.nether.net;
cisco-voip<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re:
[cisco-voip] Problems with 7941 hookswitch</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"><BR></SPAN></FONT><FONT face=sans-serif
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: sans-serif">YES!!</SPAN></FONT>
<BR><BR><FONT face=sans-serif size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: sans-serif">we have RMA'd about 20 of
them already except ours are 7961 not 41</SPAN></FONT> <BR><BR><FONT
face=sans-serif size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: sans-serif">Craig<BR><BR></SPAN></FONT><BR><BR><o:p></o:p></P>
<TABLE class=MsoNormalTable style="WIDTH: 100%" cellPadding=0 width="100%"
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<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 40%; PADDING-TOP: 0.75pt"
vAlign=top width="40%">
<P class=MsoNormal><B><FONT face=sans-serif size=1><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">"Kris
Seraphine" <baryonyx5@gmail.com></SPAN></FONT></B><FONT
face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">
</SPAN></FONT><BR><FONT face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">Sent by:
cisco-voip-bounces@puck.nether.net</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">09/18/2006 04:38
PM</SPAN></FONT> <o:p></o:p></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; WIDTH: 59%; PADDING-TOP: 0.75pt"
vAlign=top width="59%">
<TABLE class=MsoNormalTable style="WIDTH: 100%" cellPadding=0
width="100%" border=0>
<TBODY>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal style="TEXT-ALIGN: right" align=right><FONT
face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">To</SPAN></FONT><o:p></o:p></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal><FONT face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">cisco-voip
<cisco-voip@puck.nether.net></SPAN></FONT>
<o:p></o:p></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal style="TEXT-ALIGN: right" align=right><FONT
face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">cc</SPAN></FONT><o:p></o:p></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal style="TEXT-ALIGN: right" align=right><FONT
face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">Subject</SPAN></FONT><o:p></o:p></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal><FONT face=sans-serif size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: sans-serif">[cisco-voip]
Problems with 7941
hookswitch</SPAN></FONT><o:p></o:p></P></TD></TR></TBODY></TABLE>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<TABLE class=MsoNormalTable cellPadding=0 border=0>
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style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt"
vAlign=top>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></TD></TR></TBODY></TABLE>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p></o:p></SPAN></FONT></P></TD></TR></TBODY></TABLE>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"><BR><BR><BR>Hi<BR><BR>Is anyone else
seeing a lot of 7941's with bad hookswitches? <BR><BR>We've had to RMA about
10 of them in the last month. The switch pops up normally when the phone
is taken off hook but the user doesn't get dial tone. If you press the
hookswitch 5 or 6 times eventually you get a tone but there's definately
something not working right. <BR><BR>Just wondering. <BR><BR>-- <BR>kris
seraphine </SPAN></FONT><TT><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">_______________________________________________</SPAN></FONT></TT><FONT
face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'"><BR><TT><FONT
face="Courier New">cisco-voip mailing list</FONT></TT><BR><TT><FONT
face="Courier New">cisco-voip@puck.nether.net</FONT></TT><BR><TT><FONT
face="Courier New">https://puck.nether.net/mailman/listinfo/cisco-voip</FONT></TT><BR></SPAN></FONT><BR><BR><o:p></o:p></P>
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style="FONT-SIZE: 12pt; COLOR: black"><BR><BR>==================================================== <BR>This email is confidential and intended solely for the use of the <BR>individual or organization to whom it is addressed. Any opinions or <BR>advice presented are solely those of the author and do not necessarily <BR>represent those of the Millward Brown Group of Companies. If you are <BR>not the intended recipient of this email, you should not copy, modify, <BR>distribute or take any action in reliance on it. If you have received <BR>this email in error please notify the sender and delete this email <BR>from your system. Although this email has been checked for viruses <BR> and other defects, no responsibility can be accepted for any loss or <BR>damage arising from its receipt or use. <BR>==================================================== <o:p></o:p></SPAN></FONT></P></TD></TR></TBODY></TABLE>
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