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<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I can only underscore
your comment. The Hookswitch has always been a weakness of the cisco phones. However,
I have never seen the failure rate with the older 7940 / 7960 phones that we
are now seeing with the 79X1 phones. While we ever only had 7940/7960ies which
went bad after some time, with 79X1s which are not working out of the box, dead
on arrival. So I do believe that this is an issue related to the new models.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I still wonder if you
guys are talking about the same lady. Maybe the engineer backed down because of
fear ;-).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>bernhard<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>------------------------------------------</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>DI (FH) <st1:PersonName w:st="on">Bernhard
Albler</st1:PersonName>, NTS AG </span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tel.: +43 (316) 405 455 -0, email: <a
href="mailto:balbler@nts.at">balbler@nts.at</a></span></font><font size=2
color=navy><span style='font-size:10.0pt;color:navy'> </span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Von:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>Im Auftrag von </span></b>Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Gesendet:</span></b> Dienstag, 19. September
2006 16:20<br>
<b><span style='font-weight:bold'>An:</span></b> Mike Armstrong;
cisco-voip@puck.nether.net; baryonyx5@gmail.com<br>
<b><span style='font-weight:bold'>Betreff:</span></b> Re: [cisco-voip] Problems
with 7941 hookswitch</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>we have a 64 year old lady in the office who could take me in a bar
brawl any day.</span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>
"I can eat fifty eggs." "Nobody can eat fifty eggs."<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
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<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:mfa@crec.ifas.ufl.edu" title="mfa@crec.ifas.ufl.edu">Mike
Armstrong</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
; <a href="mailto:baryonyx5@gmail.com" title="baryonyx5@gmail.com">baryonyx5@gmail.com</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Tuesday, September
19, 2006 10:14 AM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Re: [cisco-voip]
Problems with 7941 hookswitch<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>>From a mechanical viewpoint, the 79xx phones are junk, IMHO.
We probably <br>
RMA-replace 10% of our phone population every year, almost all because of
<br>
switchhook and deskstand problems. I've asked several times if we could
buy <br>
replacement parts and fix the common problems ourselves, but never received <br>
any response; I suspect a local repair might complicate future RMAs. A <br>
while back I had to escalate an SR because the first engineer claimed we <br>
were abusing our phones, but after I offered his supervisor a chance to <br>
discuss the abuse with the 64-year-old lady who was the alleged abuser, he <br>
declined and we've had no problems since.<br>
<br>
Mike Armstrong<br>
UF/IFAS CREC<br>
Lake Alfred, FL<br>
<br>
> Date: Mon, 18 Sep 2006 16:38:18 -0500<br>
> From: "Kris Seraphine" <<a href="mailto:baryonyx5@gmail.com">baryonyx5@gmail.com</a>><br>
> Subject: [cisco-voip] Problems with 7941 hookswitch<br>
> To: cisco-voip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
> Message-ID:<br>
> <<a
href="mailto:a749d0620609181438s75b68085maeaae1d01a9fe54b@mail.gmail.com">a749d0620609181438s75b68085maeaae1d01a9fe54b@mail.gmail.com</a>><br>
> Content-Type: text/plain; charset="iso-8859-1"<br>
><br>
> Hi<br>
><br>
> Is anyone else seeing a lot of 7941's with bad hookswitches?<br>
><br>
> We've had to RMA about 10 of them in the last month. The switch pops
up<br>
> normally when the phone is taken off hook but the user doesn't get dial<br>
> tone. If you press the hookswitch 5 or 6 times eventually you get a
tone<br>
> but there's definately something not working right.<br>
><br>
> Just wondering.<br>
><br>
> -- <br>
> kris seraphine<br>
<br>
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</blockquote>
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