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<title>question regarding 'prime line'</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tim,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>My impression of setting </span></font><i><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;font-style:
italic'>Always Use Prime Line for Voice Message</span></font></i><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> to true means that
whenever the messages button is pressed it will check the vm for line 1 no
matter if there are other lines on the phone with other vm boxes
configured. It will simply always check the vm for line 1 when pressed no
matter what. To check vm for other lines you’d have to go off hook
on the other line and then press the messages or dial the vm pilot number of
course. I am pretty confident about this as we have this in place now in
one of our clusters.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We had this issue recently where the person wanted to press
the messages button and have it go to line 1’s vm as this was on a 7960
with a 7914 expansion module. Every time they pressed the messages button
it would go to what they thought was a seemingly random line which was actually
a line that had a new vm waiting.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If this setting is left at the default of False then if the line
that has new vm waiting is in use then I would assume it would go to the next
line that is not in use that has a new vm. I would also assume if there
were no lines with new vm then line 1 would be used. This would be what
is meant by ‘based on line status’ is whether the line is in use or
not. If in use it will just go to the next line with new vm that is not
in use.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Again, these are assumptions that seem to make sense as I haven’t
sat down and tested all of this. Hope this helps.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Keith <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Tim Reimers<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, September 27,
2006 3:54 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Cc:</span></b> Alan Surrette<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] question
regarding 'prime line'</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Question
on answering lines with wireless headsets:</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Here's
my configuration:</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We
have a number of secretaries with their own personal line as #1</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>They
also have the main school number as their second/third button.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>They
want to use wireless headsets and be able to be away from their desk and answer
the main school line.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>My
understanding is that they can only answer line#1 with most headsets-- since
the headset does not have a way to select a line remotely to answer.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Therefore--</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We've
considered reprogramming their phones to have the main # as the first
button, and have their personal line as second or third.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>That
way, the wireless headset will answer the main line correctly:</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Upon
inquiring of our vendor what the ramifications would be of making the main# the
first button, the answer was:</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>"When
they hit Messages, they'll get the Vmbox for the system, not their own
mailbox"</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>because
we've set the option below to "true"</span></font> <o:p></o:p></p>
<p><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt;
font-weight:bold'>"Always Use Prime Line for Voice Message :</span></font></b>
This parameter specifies valid value as True or False. If the flag is set to
True, when the message button is pressed, primary line gets chosen and becomes
the active line. If the flag is set to False, phone automatically select a line
with voice mail as the active line based on the line status.<br>
This is a required field.<br>
Default: false." (Ours is "true") <o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>If I
change that, and someone has two lines on their phone with two different
Vmboxes (ie, the school main# with a CallHandler set up for RNA on that line,
their own personal line, and then shared lines for the principal, the AP, etc
etc)<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>How will
the Messages button function? <br>
What will happen when there are -no- active lines? Would that button take you
to the CH for the main school line on button #1 ??<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Would it
take you to the next available 'on hook' line and the related mailbox? <br>
or would it be random -- such that they might find that the Messages button one
time gets their VM, another time gets them the Principals vm on line #3, or AP
on #4, etc?<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Mainly, I
guess I'm looking to find out if the approach of 'main line as button#1' to fix
the headset issue is the right way to go, and if that IS the right direction, <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>what does
"based on the line status" mean with respect to the option above? <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Does this
make sense to folks? I can re-explain if it's not clear… <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>thanks,
Tim <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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