<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7650.28">
<TITLE>question regarding 'prime line'</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<BR>
<P><FONT SIZE=2 FACE="Arial">Question on answering lines with wireless headsets:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Here's my configuration:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">We have a number of secretaries with their own personal line as #1</FONT>
<BR><FONT SIZE=2 FACE="Arial">They also have the main school number as their second/third button.</FONT>
<BR><FONT SIZE=2 FACE="Arial">They want to use wireless headsets and be able to be away from their desk and answer the main school line.</FONT>
<BR><FONT SIZE=2 FACE="Arial">My understanding is that they can only answer line#1 with most headsets-- since the headset does not have a way to select a line remotely to answer.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Therefore--</FONT>
<BR><FONT SIZE=2 FACE="Arial">We've considered reprogramming their phones to have the main # as the first button, and have their personal line as second or third.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">That way, the wireless headset will answer the main line correctly:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Upon inquiring of our vendor what the ramifications would be of making the main# the first button, the answer was:</FONT>
<BR><FONT SIZE=2 FACE="Arial">"When they hit Messages, they'll get the Vmbox for the system, not their own mailbox"</FONT>
<BR><FONT SIZE=2 FACE="Arial">because we've set the option below to "true"</FONT>
</P>
<P><B><FONT FACE="Times New Roman">"Always Use Prime Line for Voice Message :</FONT></B><FONT FACE="Times New Roman"> This parameter specifies valid value as True or False. If the flag is set to True, when the message button is pressed, primary line gets chosen and becomes the active line. If the flag is set to False, phone automatically select a line with voice mail as the active line based on the line status.<BR>
This is a required field.<BR>
Default: false." (Ours is "true")</FONT>
</P>
<P><FONT FACE="Times New Roman">If I change that, and someone has two lines on their phone with two different Vmboxes (ie, the school main# with a CallHandler set up for RNA on that line, their own personal line, and then shared lines for the principal, the AP, etc etc)</FONT></P>
<P><FONT FACE="Times New Roman">How will the Messages button function?</FONT>
<BR><FONT FACE="Times New Roman">What will happen when there are -no- active lines? Would that button take you to the CH for the main school line on button #1 ??</FONT></P>
<P><FONT FACE="Times New Roman">Would it take you to the next available 'on hook' line and the related mailbox?</FONT>
<BR><FONT FACE="Times New Roman">or would it be random -- such that they might find that the Messages button one time gets their VM, another time gets them the Principals vm on line #3, or AP on #4, etc?</FONT></P>
<P><FONT FACE="Times New Roman">Mainly, I guess I'm looking to find out if the approach of 'main line as button#1' to fix the headset issue is the right way to go, and if that IS the right direction, </FONT></P>
<P><FONT FACE="Times New Roman">what does "based on the line status" mean with respect to the option above?</FONT>
</P>
<P><FONT FACE="Times New Roman">Does this make sense to folks? I can re-explain if it's not clear…</FONT>
</P>
<P><FONT FACE="Times New Roman">thanks, Tim</FONT>
</P>
<BR>
<BR>
</BODY>
</HTML>