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<title>question regarding 'prime line'</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tim,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You may be over engineering the
solution. I use a wireless headset (GN 9120) with a handset lifter and do
remote answer all day long on all three lines. The key is to connect the
wireless headset up to the handset port (inline with the handset) and not use
the headset port on the phone. Then when any of the lines are ringing,
when you press the remote answer button it will lift the receiver and they can
begin to talk, no matter which line is ringing. They will even get a beep
in the ear with the GN 9120 and 9350 (not sure of other models). Then you
will not have to adjust this setting and risk having a negative effect on other
users. I find that having the personal line as line one is a good rule of
thumb and a good design. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>Karl
Whitson</span></font></st1:PersonName><font color=navy><span style='color:
navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>CMB Technologies</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex="0" w:st="on"><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>40 Cape Rd.</span></font></st1:address></st1:Street><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Milford</span></font></st1:City><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>, <st1:State
w:st="on">MA</st1:State> <st1:PostalCode w:st="on">01757</st1:PostalCode></span></font></st1:place><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>DID: (508) 422-8413</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cell: (603) 930-4189</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Fax: (508) 634-8678</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a href="mailto:Karl.Whitson@cmbtec.com">Karl.Whitson@cmbtec.com</a></span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a href="http://www.cmbtec.com">www.cmbtec.com</a></span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><em><i><font
size=2 color=navy face="Franklin Gothic Book"><span style='font-size:10.0pt;
font-family:"Franklin Gothic Book";color:navy'>TO OPEN A SUPPORT CASE EMAIL </span></font></i></em><em><i><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><a href="mailto:SUPPORT@CMBTEC.COM"
title="mailto:SUPPORT@CMBTEC.COM"><font face="Franklin Gothic Book"><span
style='font-family:"Franklin Gothic Book"'><span
title="mailto:SUPPORT@CMBTEC.COM">SUPPORT@CMBTEC.C</span></font><font
face="Franklin Gothic Book"><span style='font-family:"Franklin Gothic Book"'>O</span></span></font><font
face="Franklin Gothic Book"><span style='font-family:"Franklin Gothic Book"'>M</span></font></a></span></font></i></em><em><i><font
size=2 color=navy face="Franklin Gothic Book"><span style='font-size:10.0pt;
font-family:"Franklin Gothic Book";color:navy'> OR CALL</span></font></i></em><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> (508) 422-8429</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
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style='font-size:12.0pt;color:navy'> <img border=0 width=154 height=39
id="_x0000_i1026" src="cid:image001.jpg@01C6E258.5AEE8BA0"></span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Tim Reimers<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, September 27,
2006 4:54 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Cc:</span></b> Alan Surrette<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] question
regarding 'prime line'</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Question
on answering lines with wireless headsets:</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Here's
my configuration:</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We
have a number of secretaries with their own personal line as #1</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>They
also have the main school number as their second/third button.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>They
want to use wireless headsets and be able to be away from their desk and answer
the main school line.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>My
understanding is that they can only answer line#1 with most headsets-- since
the headset does not have a way to select a line remotely to answer.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Therefore--</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We've
considered reprogramming their phones to have the main # as the first button,
and have their personal line as second or third.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>That
way, the wireless headset will answer the main line correctly:</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Upon
inquiring of our vendor what the ramifications would be of making the main# the
first button, the answer was:</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>"When
they hit Messages, they'll get the Vmbox for the system, not their own
mailbox"</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>because
we've set the option below to "true"</span></font> <o:p></o:p></p>
<p><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt;
font-weight:bold'>"Always Use Prime Line for Voice Message :</span></font></b>
This parameter specifies valid value as True or False. If the flag is set to
True, when the message button is pressed, primary line gets chosen and becomes
the active line. If the flag is set to False, phone automatically select a line
with voice mail as the active line based on the line status.<br>
This is a required field.<br>
Default: false." (Ours is "true") <o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>If I
change that, and someone has two lines on their phone with two different
Vmboxes (ie, the school main# with a CallHandler set up for RNA on that line,
their own personal line, and then shared lines for the principal, the AP, etc
etc)<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>How will the
Messages button function? <br>
What will happen when there are -no- active lines? Would that button take you
to the CH for the main school line on button #1 ??<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Would it
take you to the next available 'on hook' line and the related mailbox? <br>
or would it be random -- such that they might find that the Messages button one
time gets their VM, another time gets them the Principals vm on line #3, or AP
on #4, etc?<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Mainly, I
guess I'm looking to find out if the approach of 'main line as button#1' to fix
the headset issue is the right way to go, and if that IS the right direction, <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>what does
"based on the line status" mean with respect to the option above? <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Does this
make sense to folks? I can re-explain if it's not clear… <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>thanks,
Tim <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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