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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Thanks!</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>I think I'll probably follow the idea mentioned before, if the type of headset that's been ordered will do it-</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>but this does give a good understanding of what 'status' might be..</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>Didn't think of "with a waiting VM"...</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>T</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Keith Klevenski [mailto:keith.klevenski@rig.net]<BR><B>Sent:</B> Wed 9/27/2006 5:27 PM<BR><B>To:</B> Tim Reimers; cisco-voip@puck.nether.net<BR><B>Cc:</B> Alan Surrette<BR><B>Subject:</B> RE: [cisco-voip] question regarding 'prime line'<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Tim,</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">My impression of setting </SPAN></FONT><I><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">Always Use Prime Line for Voice Message</SPAN></FONT></I><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> to true means that whenever the messages button is pressed it will check the vm for line 1 no matter if there are other lines on the phone with other vm boxes configured. It will simply always check the vm for line 1 when pressed no matter what. To check vm for other lines you’d have to go off hook on the other line and then press the messages or dial the vm pilot number of course. I am pretty confident about this as we have this in place now in one of our clusters.</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We had this issue recently where the person wanted to press the messages button and have it go to line 1’s vm as this was on a 7960 with a 7914 expansion module. Every time they pressed the messages button it would go to what they thought was a seemingly random line which was actually a line that had a new vm waiting.</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">If this setting is left at the default of False then if the line that has new vm waiting is in use then I would assume it would go to the next line that is not in use that has a new vm. I would also assume if there were no lines with new vm then line 1 would be used. This would be what is meant by ‘based on line status’ is whether the line is in use or not. If in use it will just go to the next line with new vm that is not in use.</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Again, these are assumptions that seem to make sense as I haven’t sat down and tested all of this. Hope this helps.</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Keith </SPAN></FONT></P>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Tim Reimers<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, September 27, 2006 3:54 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> cisco-voip@puck.nether.net<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> Alan Surrette<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] question regarding 'prime line'</SPAN></FONT></P></DIV>
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<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Question on answering lines with wireless headsets:</SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here's my configuration:</SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We have a number of secretaries with their own personal line as #1</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">They also have the main school number as their second/third button.</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">They want to use wireless headsets and be able to be away from their desk and answer the main school line.</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">My understanding is that they can only answer line#1 with most headsets-- since the headset does not have a way to select a line remotely to answer.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Therefore--</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We've considered reprogramming their phones to have the main # as the first button, and have their personal line as second or third.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">That way, the wireless headset will answer the main line correctly:</SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Upon inquiring of our vendor what the ramifications would be of making the main# the first button, the answer was:</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">"When they hit Messages, they'll get the Vmbox for the system, not their own mailbox"</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">because we've set the option below to "true"</SPAN></FONT> </P>
<P><B><FONT face="Times New Roman" size=3><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt">"Always Use Prime Line for Voice Message :</SPAN></FONT></B> This parameter specifies valid value as True or False. If the flag is set to True, when the message button is pressed, primary line gets chosen and becomes the active line. If the flag is set to False, phone automatically select a line with voice mail as the active line based on the line status.<BR>This is a required field.<BR>Default: false." (Ours is "true") </P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">If I change that, and someone has two lines on their phone with two different Vmboxes (ie, the school main# with a CallHandler set up for RNA on that line, their own personal line, and then shared lines for the principal, the AP, etc etc)</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">How will the Messages button function? <BR>What will happen when there are -no- active lines? Would that button take you to the CH for the main school line on button #1 ??</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Would it take you to the next available 'on hook' line and the related mailbox? <BR>or would it be random -- such that they might find that the Messages button one time gets their VM, another time gets them the Principals vm on line #3, or AP on #4, etc?</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Mainly, I guess I'm looking to find out if the approach of 'main line as button#1' to fix the headset issue is the right way to go, and if that IS the right direction, </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">what does "based on the line status" mean with respect to the option above? </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Does this make sense to folks? I can re-explain if it's not clear… </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">thanks, Tim </SPAN></FONT></P>
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