You can do this with oPickup.<br><br>Configure an pickup group "Everyone", add all phones to this group.<br>Configure an pickup group "Overhead night bell", add the DN of the night bell to this group.<br>
<br>Then add the park number for the "Overhead night bell" pickup group as a current pickup group member of the "everyone" pickup group.<br><br>Fwd the receptionist phone to a DN that is a member of "overhead night bell" pickup group.
<br><br>Any phone in the "everyone" pickup group can dial opickup and answer the night bell.<br><br>You could put all phones, night bell dn, and pickup groups in the same partition and that would be fine.<br><br>
Justin<br><br><div><span class="gmail_quote">On 9/26/06, <b class="gmail_sendername">Robert Kulagowski</b> <<a href="mailto:bob@smalltime.com">bob@smalltime.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
We have a site that has a PagePac unit connected to a FXS port. CM is<br>4.1.3sr2.<br><br>When the receptionist steps away / end of day, they forward the main<br>number to the overhead night bell.<br><br>The Night Bell is in a pickup group, as are all the phones, so that
<br>after hours anyone can pickup incoming calls.<br><br>The problem is that because all phones are in the same pickup group, any<br>user can pickup anyone else's ringing phone, which they don't want. The<br>other issue is that once a user hears the overhead, they press Pickup
<br>and the incoming call starts ringing at that phone, they get CallerID,<br>and then can't hit iDivert to send it back to the main number's VM box<br>if they don't want the call. Instead, they have to wait for RNA in<br>
order for the call to end up in the main number VM.<br><br>I investigated the other pickup options:<br>Group Pickup might work, but means that it's now a two-step process to<br>pickup a call, but it will allow me to put the phones in one pickup
<br>group and have the overhead in another pickup group. I would remove<br>"Pickup" from the softkey template for the phones.<br><br>I tried to configure OPickup, thinking that I could put the phones in a<br>pickup group that had a partition that wasn't in their calling search
<br>space, but have the overhead in an associated pickup group that _was_ in<br>their CSS. Doesn't work; CallManager won't let you configure a DN with<br>a pickup group whose partition isn't in your CSS.<br><br>Any other ideas on how to implement this functionality?
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