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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>we'll try that--</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>thanks!</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Karl Whitson [mailto:KWhitson@cmbtec.com]<BR><B>Sent:</B> Wed 9/27/2006 5:16 PM<BR><B>To:</B> Tim Reimers; cisco-voip@puck.nether.net<BR><B>Cc:</B> Alan Surrette<BR><B>Subject:</B> RE: [cisco-voip] question regarding 'prime line'<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Tim,</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">You may be over engineering the solution. I use a wireless headset (GN 9120) with a handset lifter and do remote answer all day long on all three lines. The key is to connect the wireless headset up to the handset port (inline with the handset) and not use the headset port on the phone. Then when any of the lines are ringing, when you press the remote answer button it will lift the receiver and they can begin to talk, no matter which line is ringing. They will even get a beep in the ear with the GN 9120 and 9350 (not sure of other models). Then you will not have to adjust this setting and risk having a negative effect on other users. I find that having the personal line as line one is a good rule of thumb and a good design. </SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Karl Whitson</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">CMB Technologies</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">40 Cape Rd.</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Milford</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">, MA 01757</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">DID: (508) 422-8413</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Cell: (603) 930-4189</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Fax: (508) 634-8678</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><A href="mailto:Karl.Whitson@cmbtec.com">Karl.Whitson@cmbtec.com</A></SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><A href="http://www.cmbtec.com/">www.cmbtec.com</A></SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
<P class=MsoNormal><EM><I><FONT face="Franklin Gothic Book" color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Franklin Gothic Book'">TO OPEN A SUPPORT CASE EMAIL </SPAN></FONT></I></EM><EM><I><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><A title=mailto:SUPPORT@CMBTEC.COM href="mailto:SUPPORT@CMBTEC.COM"><FONT face="Franklin Gothic Book"><SPAN style="FONT-FAMILY: 'Franklin Gothic Book'"><SPAN title=mailto:SUPPORT@CMBTEC.COM>SUPPORT@CMBTEC.C</SPAN></FONT><FONT face="Franklin Gothic Book"><SPAN style="FONT-FAMILY: 'Franklin Gothic Book'">O</SPAN></SPAN></FONT><FONT face="Franklin Gothic Book"><SPAN style="FONT-FAMILY: 'Franklin Gothic Book'">M</SPAN></FONT></A></SPAN></FONT></I></EM><EM><I><FONT face="Franklin Gothic Book" color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Franklin Gothic Book'"> OR CALL</SPAN></FONT></I></EM><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> (508) 422-8429</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></P>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Tim Reimers<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, September 27, 2006 4:54 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> cisco-voip@puck.nether.net<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> Alan Surrette<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] question regarding 'prime line'</SPAN></FONT></P></DIV>
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<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Question on answering lines with wireless headsets:</SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here's my configuration:</SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We have a number of secretaries with their own personal line as #1</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">They also have the main school number as their second/third button.</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">They want to use wireless headsets and be able to be away from their desk and answer the main school line.</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">My understanding is that they can only answer line#1 with most headsets-- since the headset does not have a way to select a line remotely to answer.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Therefore--</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We've considered reprogramming their phones to have the main # as the first button, and have their personal line as second or third.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">That way, the wireless headset will answer the main line correctly:</SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Upon inquiring of our vendor what the ramifications would be of making the main# the first button, the answer was:</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">"When they hit Messages, they'll get the Vmbox for the system, not their own mailbox"</SPAN></FONT> <BR><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">because we've set the option below to "true"</SPAN></FONT> </P>
<P><B><FONT face="Times New Roman" size=3><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt">"Always Use Prime Line for Voice Message :</SPAN></FONT></B> This parameter specifies valid value as True or False. If the flag is set to True, when the message button is pressed, primary line gets chosen and becomes the active line. If the flag is set to False, phone automatically select a line with voice mail as the active line based on the line status.<BR>This is a required field.<BR>Default: false." (Ours is "true") </P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">If I change that, and someone has two lines on their phone with two different Vmboxes (ie, the school main# with a CallHandler set up for RNA on that line, their own personal line, and then shared lines for the principal, the AP, etc etc)</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">How will the Messages button function? <BR>What will happen when there are -no- active lines? Would that button take you to the CH for the main school line on button #1 ??</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Would it take you to the next available 'on hook' line and the related mailbox? <BR>or would it be random -- such that they might find that the Messages button one time gets their VM, another time gets them the Principals vm on line #3, or AP on #4, etc?</SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Mainly, I guess I'm looking to find out if the approach of 'main line as button#1' to fix the headset issue is the right way to go, and if that IS the right direction, </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">what does "based on the line status" mean with respect to the option above? </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Does this make sense to folks? I can re-explain if it's not clear… </SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">thanks, Tim </SPAN></FONT></P>
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