I have done that, but i really don't know what to looking for and what the errors mean. <br><br>This is a smaple output:<br><br>168841: Oct 02 15:34:27.622 EEST %MIVR-SS_RM-7-UNK:Agent izhitiyanov .removeAssociatedContact(Contact:3476512/1
<br>168842: Oct 02 15:34:27.622 EEST %MIVR-SS_RM-7-UNK:Agent izhitiyanov .removeAssociatedContact(Contact:3476512/1<br>168843: Oct 02 15:34:27.622 EEST %MIVR-SS_RM-7-UNK:Rsrc: izhitiyanov Contacts:Contact ID:20253722 [3476506/1] Contact Class:NON IAQ App Contact Id:120
<br>168844: Oct 02 15:34:27.622 EEST %MIVR-SS_RM-7-UNK:Rsrc: izhitiyanov PrevState: UNAVAILABLE PrevStateSet:true<br>168845: Oct 02 15:34:27.622 EEST %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD CSQ: <br>168846: Oct 02 15:34:27.622
EEST %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:3476512/1)<br>168847: Oct 02 15:34:27.622 EEST %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(3476512/1) returns 20253728 [3476512/1]<br>168848: Oct 02 15:34:27.622
EEST %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.handleConsultFailure(TAPIPortGroup.java:6362)<br>168849: Oct 02 15:34:27.622 EEST %MIVR-APP_MGR-3-EXCEPTION: at
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.access$6200(TAPIPortGroup.java:5018)<br>168850: Oct 02 15:34:27.622 EEST %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$7.run
(TAPIPortGroup.java:6211)<br>168851: Oct 02 15:34:27.622 EEST %MIVR-SS_RM-7-UNK:session is null in SessionInvalidMsg for RmCm contact 20253728 and App FW contact 127, so not removing mapping ID<br>168852: Oct 02 15:34:27.622
EEST %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact127<br>168853: Oct 02 15:34:27.622 EEST %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run
(ApplicationManagerImpl.java:7687)<br>168854: Oct 02 15:34:27.622 EEST %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session is null in RsrcMgr.cleanup and App FW contact 127, so not removing mapping ID<br>168855: Oct 02 15:34:
27.622 EEST %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7490)<br>168856: Oct 02 15:34:27.622 EEST %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact
(3476512/1)<br>168857: Oct 02 15:34:27.622 EEST %MIVR-SS_CM-7-UNK: IEF Contact ID: [3476512/1] 20253728 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ_CONSULT_CONTACT, session 5000000156, session seq num 7, rejReason 2, abortReason null
<br>168858: Oct 02 15:34:27.622 EEST %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.waitForConsultState(TAPIPortGroup.java:6074)<br>168859: Oct 02 15:34:27.622 EEST %MIVR-ICD_CTI-7-UNK:EventHandler: got contactDisconnected. CONNECTIONDEVICEID=201
<br><br><output omite> <br><br>168889: Oct 02 15:34:27.622 EEST %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=ICD,Task id=18000000128,Contact id=120,Contact implementation id=3476506/1,Contact Class=
com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 120, Channel id: 1, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures<br><br>The result from that on the operator and calling station is that the operator is chaging from Rady to Not Ready other operators change form Ready to Reserved. I hear a MoH and cliping and the the error message.
<br><br>I suppose that I'm missing something with the associations of devices,
users and CTI ports. But I'm following the guide and 5 times
reconfigure everything from scratch and the result is just the same. <br>So here is what I do and know for sure:<br><br>- Calling searching spaces are 100% OK. <br>- IP Phone is controlled by RM JTAPI user and end-user<br>
- end-user has a pripary extension 359 and IPCC ext 200 for example<br>- End-user has controll over CTI port 200<br>- Teams are configured<br>- Resources are configured<br>- CSQ is configured<br>- JTAPI Group is configured
<br>- Cisco Media Group is configured <br><br>I pretty despered about that. So I will be glad to here any suggestions or hints. <br><br>PS: I'm attaching the whole conversation MIVR log.<br><br>Thanks in advance!<br><br>- Ivan
<br><br><div><span class="gmail_quote">On 10/2/06, <b class="gmail_sendername">Ryan Ratliff</b> <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Turn up debugs in IPCC and look at the MIVR logs. It sounds like<br>it's failing to redirect the call to the agent for some reason.<br><br>-Ryan<br><br>On Sep 30, 2006, at 2:46 PM, Ivan Zhitianov wrote:<br><br>Hi all,<br>
I'm trying to get ICD working on IPCC Express 4.5.<br><br>Everything seems fine but when I dial defined for the ICD Route Point<br>I get MOH followed by an error message that service is not running OK<br>or just that there are no free agents at the moment. Route Point and
<br>CTI Ports are registered to Call Manger. All of the phones and CTI<br>ports are in one Calling Searching Space. RM JTAPI User and End-user<br>has a control over Phone and CTI Port.<br><br>Mean while on the IP Phone agent and/or Desktop Agent I get status
<br>changing from Ready to Reserved again Ready and Reserved till I here<br>the error message.<br><br>What I'm missing?!<br><br>Thanks in advance!<br><br>Best Regards,<br>Ivan<br><br>_______________________________________________
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