Aman,<br><br>They aren't quite related in that linear of a fashion, there are some "if's".<br><br>Resources (agents) can belong to a resource group<br><br>Resource groups can be assigned to CSQs (if the CSQ is a group based queue and not skills based).
<br><br>CSQs can be associated to scripts, either explicitly defined in the script or as a parameter that you can setup when you created the application (probably the best way to do it). CSQ = contact service queue, this defines particular queues that callers can be placed in, including the order in which calls are answered and what set of resources will field the calls. You only need these if you are queueing calls obviously, so they arent necessarily required fro an application.
<br><br>JTAPI Triggers are associated with an application, this is the number that the calling party uses to trigger the applications<br><br>If I were thinking of an example work flow for setting those elements up, assuming the script was already written I would
<br>-configure agent's accounts (basically setup resources)<br>-configure the resource group<br>-configure the CSQ<br>-upload script/prompts<br>-create JTAPI call control groups<br>-create media groups<br>-configure application
<br>-configure JTAPI trigger<br><br>Hope that helps. There is a diagram of the call flow I've seen floating around that is very illustrative, if I happen to run across it I will pass it along.<br><br><br><div><span class="gmail_quote">
On 10/4/06, <b class="gmail_sendername">Aman Chugh</b> <<a href="mailto:aman.chugh@gmail.com">aman.chugh@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>Nice to see so much information being shared on the new ipccx express 4.0.x,I would like to understand the releationship between triggers,CSQ,Resource groups,resouces.something like a Route pattern-- router list -- gateway relationship,what do you create first and what is exactly is the purpose of
it.If someone can share ,it would be very helpfull.I read through the getting started with IPCCX guide and tried to make a simple call flow application for helpdesk using icd.aef file but was not much successfull.</div>
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<div>Thanks</div>
<div>Aman<br></div></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations