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<TITLE>Using wireless headsets and handset lifters...</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Hi everyone--</FONT>
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<P><FONT SIZE=2 FACE="Arial">We're having a problem that I need some guidance on:</FONT>
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<P><FONT SIZE=2 FACE="Arial">We use the GN-9120 wireless headset system</FONT>
<BR><A HREF="http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9120.htm"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9120.htm</FONT></U></A>
<BR><FONT SIZE=2 FACE="Arial">with the handset lifter</FONT>
<BR><A HREF="http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1000+RHL.htm"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1000+RHL.htm</FONT></U></A>
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<P><FONT SIZE=2 FACE="Arial">CCM 4.01 and 7960 phones</FONT>
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<P><FONT SIZE=2 FACE="Arial">What's going on is this:</FONT>
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<P><FONT SIZE=2 FACE="Arial">It is currently necessary to program all the secretaries phones such that the main# of the school is on the the primary line of the phone,instead of their personal line.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">This is because when the headset lifter picks up the handset, the first line is the one that comes off hook-- NOT whatever line happens to be ringing.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">This means that the Messages button just goes into the Call Handler for the school, instead of checking that receptionists' voicemail.</FONT></P>
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<P><FONT SIZE=2 FACE="Arial">We'd like to set things up so that the secretaries phones could all have their personal line on Button 1, so that the messages button works as it does on all other phones-- goes to the person's own voicemail.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Then, the school main# would be on Button 2 or 3 --- and picking up the handset (either manually or with the lifter) would </FONT></P>
<P><FONT SIZE=2 FACE="Arial">answer whatever line is ringing on the phone, instead of what's happening now:</FONT>
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<P><FONT SIZE=2 FACE="Arial">if you have a call arrive on button 3, you CANNOT just pick up the handset-- you must pick the handsetup/hit speakerbutton/and THEN select Answer on the function buttons under the LCD display.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I was told by one person that the answer was "AutoAnswer" drop down on each line-- </FONT>
<BR><FONT SIZE=2 FACE="Arial">But when I've set the 'AutoAnswer' feature on individual lines, I can only select 'headset' or 'speakerphone' (not any handset option) and the call is<U><B> automatically answered without anyone touching the phone</B></U><B></B>- that's NOT what I'm after---</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I still want someone to have to intervene to answer a call--- but I want them to be able to just pick up their handset and 'take' whatever line is ringing.</FONT></P>
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<P><FONT SIZE=2 FACE="Arial">Does that make sense, or have I confused people?</FONT>
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