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<DIV dir=ltr align=left><SPAN class=705484515-11102006><FONT face=Arial
color=#0000ff size=2>That may be it--</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=705484515-11102006><FONT face=Arial
color=#0000ff size=2>Ours was set to true as well.. despite Cisco's choice of
false...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=705484515-11102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=705484515-11102006><FONT face=Arial
color=#0000ff size=2>so I've moved it back..</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Ed Leatherman
[mailto:ealeatherman@gmail.com] <BR><B>Sent:</B> Wednesday, October 11, 2006
11:45 AM<BR><B>To:</B> Tim Reimers<BR><B>Cc:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Using wireless
headsets and handset lifters...<BR></FONT><BR></DIV>
<DIV></DIV>Hi Tim,<BR><BR>There is a service parameter that controls this, I
believe it is "Always Use Prime Line". If this is set to true, you will only
answer line 1 if you lift the handset. If you have it set to false (which
appears to be the default), it will answer any line that is ringing on the
phone. So maybe someone changed this parameter on your cluster. We had to set it
to true because it was driving our people crazy, they kept answering the wrong
lines that they were only wanting to monitor. <BR><BR>This is a clusterwide
setting, so its all or nothing. I don't know of any way to set this on a
per-phone basis.. if you happen to find one I would love to hear it.<BR><BR>Does
that help?<BR><BR>
<DIV><SPAN class=gmail_quote>On 10/11/06, <B class=gmail_sendername>Tim
Reimers</B> <<A
href="mailto:tim.reimers@asheville.k12.nc.us">tim.reimers@asheville.k12.nc.us</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV><BR>
<P><FONT face=Arial size=2>Hi everyone--</FONT> </P>
<P><FONT face=Arial size=2>We're having a problem that I need some guidance
on:</FONT> </P>
<P><FONT face=Arial size=2>We use the GN-9120 wireless headset system</FONT>
<BR><A onclick="return top.js.OpenExtLink(window,event,this)"
href="http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9120.htm"
target=_blank><U><FONT face=Arial color=#0000ff
size=2>http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9120.htm
</FONT></U></A><BR><FONT face=Arial size=2>with the handset lifter</FONT>
<BR><A onclick="return top.js.OpenExtLink(window,event,this)"
href="http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1000+RHL.htm"
target=_blank><U><FONT face=Arial color=#0000ff
size=2>http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1000+RHL.htm
</FONT></U></A></P>
<P><FONT face=Arial size=2>CCM 4.01 and 7960 phones</FONT> </P>
<P><FONT face=Arial size=2>What's going on is this:</FONT> </P>
<P><FONT face=Arial size=2>It is currently necessary to program all the
secretaries phones such that the main# of the school is on the the
primary line of the phone,instead of their personal line.</FONT></P>
<P><FONT face=Arial size=2>This is because when the headset lifter picks up
the handset, the first line is the one that comes off hook-- NOT whatever line
happens to be ringing.</FONT></P>
<P><FONT face=Arial size=2>This means that the Messages button just goes into
the Call Handler for the school, instead of checking that receptionists'
voicemail.</FONT></P><BR>
<P><FONT face=Arial size=2>We'd like to set things up so that the secretaries
phones could all have their personal line on Button 1, so that the messages
button works as it does on all other phones-- goes to the person's own
voicemail. </FONT></P>
<P><FONT face=Arial size=2>Then, the school main# would be on Button 2 or 3
--- and picking up the handset (either manually or with the lifter) would
</FONT></P>
<P><FONT face=Arial size=2>answer whatever line is ringing on the phone,
instead of what's happening now:</FONT> </P>
<P><FONT face=Arial size=2>if you have a call arrive on button 3, you CANNOT
just pick up the handset-- you must pick the handsetup/hit speakerbutton/and
THEN select Answer on the function buttons under the LCD display. </FONT></P>
<P><FONT face=Arial size=2>I was told by one person that the answer was
"AutoAnswer" drop down on each line-- </FONT><BR><FONT face=Arial size=2>But
when I've set the 'AutoAnswer' feature on individual lines, I can only select
'headset' or 'speakerphone' (not any handset option) and the call is<U><B>
automatically answered without anyone touching the phone </B></U><B></B>-
that's NOT what I'm after---</FONT></P>
<P><FONT face=Arial size=2>I still want someone to have to intervene to answer
a call--- but I want them to be able to just pick up their handset and 'take'
whatever line is ringing.</FONT></P><BR>
<P><FONT face=Arial size=2>Does that make sense, or have I confused
people?</FONT> </P></DIV> <BR></BLOCKQUOTE></DIV>Ed Leatherman<BR>Senior
Voice Engineer<BR>West Virginia University<BR>Telecommunications and Network
Operations </BODY></HTML>