Hi Tim,<br><br>There is a service parameter that controls this, I believe it is "Always Use Prime Line". If this is set to true, you will only answer line 1 if you lift the handset. If you have it set to false (which appears to be the default), it will answer any line that is ringing on the phone. So maybe someone changed this parameter on your cluster. We had to set it to true because it was driving our people crazy, they kept answering the wrong lines that they were only wanting to monitor.
<br><br>This is a clusterwide setting, so its all or nothing. I don't know of any way to set this on a per-phone basis.. if you happen to find one I would love to hear it.<br><br>Does that help?<br><br><div><span class="gmail_quote">
On 10/11/06, <b class="gmail_sendername">Tim Reimers</b> <<a href="mailto:tim.reimers@asheville.k12.nc.us">tim.reimers@asheville.k12.nc.us</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2">Hi everyone--</font>
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<p><font face="Arial" size="2">We're having a problem that I need some guidance on:</font>
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<p><font face="Arial" size="2">We use the GN-9120 wireless headset system</font>
<br><a href="http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9120.htm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"><u><font color="#0000ff" face="Arial" size="2">http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9120.htm
</font></u></a>
<br><font face="Arial" size="2">with the handset lifter</font>
<br><a href="http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1000+RHL.htm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"><u><font color="#0000ff" face="Arial" size="2">http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1000+RHL.htm
</font></u></a>
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<p><font face="Arial" size="2">CCM 4.01 and 7960 phones</font>
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<p><font face="Arial" size="2">What's going on is this:</font>
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<p><font face="Arial" size="2">It is currently necessary to program all the secretaries phones such that the main# of the school is on the the primary line of the phone,instead of their personal line.</font></p>
<p><font face="Arial" size="2">This is because when the headset lifter picks up the handset, the first line is the one that comes off hook-- NOT whatever line happens to be ringing.</font></p>
<p><font face="Arial" size="2">This means that the Messages button just goes into the Call Handler for the school, instead of checking that receptionists' voicemail.</font></p>
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<p><font face="Arial" size="2">We'd like to set things up so that the secretaries phones could all have their personal line on Button 1, so that the messages button works as it does on all other phones-- goes to the person's own voicemail.
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<p><font face="Arial" size="2">Then, the school main# would be on Button 2 or 3 --- and picking up the handset (either manually or with the lifter) would </font></p>
<p><font face="Arial" size="2">answer whatever line is ringing on the phone, instead of what's happening now:</font>
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<p><font face="Arial" size="2">if you have a call arrive on button 3, you CANNOT just pick up the handset-- you must pick the handsetup/hit speakerbutton/and THEN select Answer on the function buttons under the LCD display.
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<p><font face="Arial" size="2">I was told by one person that the answer was "AutoAnswer" drop down on each line-- </font>
<br><font face="Arial" size="2">But when I've set the 'AutoAnswer' feature on individual lines, I can only select 'headset' or 'speakerphone' (not any handset option) and the call is<u><b> automatically answered without anyone touching the phone
</b></u><b></b>- that's NOT what I'm after---</font></p>
<p><font face="Arial" size="2">I still want someone to have to intervene to answer a call--- but I want them to be able to just pick up their handset and 'take' whatever line is ringing.</font></p>
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<p><font face="Arial" size="2">Does that make sense, or have I confused people?</font>
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<br></blockquote></div>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations