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<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Today with IPCC 4.x, all IPCC required
configuration is done by the IPCC server. You just define JTAPI username and
password in the IPCC server; it will configure the user in CCM. Same goes for
the RM user.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Chris Soechting, CCIE #15782 (Voice),
CCSP<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Sr. Consulting Engineer<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=1 color=navy face=Verdana><span
style='font-size:9.0pt;font-family:Verdana;color:navy;font-weight:bold'>INX Inc
- InterNetwork Experts</span></font></b><font size=1 color=navy face=Verdana><span
style='font-size:9.0pt;font-family:Verdana;color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>7600 N. Capital of <st1:Street w:st="on"><st1:address
w:st="on">TX Highway</st1:address></st1:Street><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Bldg B, <st1:address w:st="on"><st1:Street
w:st="on">Ste</st1:Street> 120</st1:address><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=1
color=navy face=Verdana><span style='font-size:9.0pt;font-family:Verdana;
color:navy'>Austin</span></font></st1:City><font size=1 color=navy
face=Verdana><span style='font-size:9.0pt;font-family:Verdana;color:navy'>, <st1:State
w:st="on">TX</st1:State> <st1:PostalCode w:st="on">78731</st1:PostalCode></span></font></st1:place><font
size=1 color=navy face=Verdana><span style='font-size:9.0pt;font-family:Verdana;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>IP Phone: 512.795.7107<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Fax: 512.795.8844<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Email: <a href="mailto:chris@inxi.com"
title="mailto:chris@inxi.com"><font color=navy><span style='color:navy'><span
title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com"><span
title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com">chris@inxi.com</span></span></span></font></span></span></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Web: <a href="http://www.inxi.com/"
title="http://www.inxi.com/"><font color=navy><span style='color:navy'><span
title="http://www.inxi.com/"><span title="http://www.inxi.com/"><span
title="http://www.inxi.com/"><span title="http://www.inxi.com/">www.inxi.com</span></span></span></font></span></span></a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Tech Guy<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, October 17, 2006
10:18 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
Express Premium 4.0(3) - JTAPI Setup?</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Here is the perfect example of why I am confused, this is something so
small and basic and I believe I know the answer but I could be completely
wrong, which if I am means I have missed something some where.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>In the IPCC Admin Guide section for "Configuring the JTAPI
Provider" there is the section for "Password". It then
gives you a description of:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>"Password you defined for the User ID in CallManager"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The way this is worded reads that you have configured a user ID in
callmanager and a password for that user. "Defined, meaning you have
already defined a password".<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Now, I suspect this is not what is meant, because I do not recall being
instructed to set anything up in CallManager yet during the IPCC
installation. My guess is they want you to "define" a password
for the user ID's that it will create automatically within CallManager based on
the user prefix you define and the number of nodes in the IPCC cluster as the
previous step illustrates for the "User Prefix" section. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>However if I am wrong here then something is missing, and I have no
clue.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thats the problem with documentation, something so minor can mean
something completely different. And thus cause me to question myself and
the document and waste hours trying to determine what is really meant here. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 10/17/06, <b><span style='font-weight:bold'>Tech
Guy</span></b> <<a href="mailto:techguy@gmail.com">techguy@gmail.com</a>>
wrote:</span></font></span> <o:p></o:p></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>More IPCC setup questions.. sorry, but I just find the documentation to
be so vaque. Trying to setup the JTAPI side of things, reading both the
Getting Started Guide and the Administrator Guide notes on setting up the JTAPI
stuff. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>At this point the first step is setting up the JTAPI user it
appears? However it is referring to a prefix, and from my reading it
seems that you don't actually setup a user yourself, but your just giving it
some basic settings which it will use to actually configure a user within
CallManager? <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Then it goes into the JTAPI call control group setup, which is equally
confusing. I guess I just don't see anything that guides you on what
values you should set for things. Like the number of CTI Ports? Or
the directory number info. I just don't see real world examples on
how or why you would choose certain values. At some point it would seem
that alot of this would be configured based on how you plan to use things? <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Ughh very frustrating, the documentation I guess is fine if you know
everything and don't have questions, it shows you the steps to do things but not
why you would do this or that.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I don't think TAC will help with stuff like this, its more
configuration / design questions rather then a break/fix situation.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Anyone aware of better documentation out there? Something that is
maybe based on say a real world example, and then the configuration of IPCC
based on that?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Probably asking too much. Thanks for the help so far, sorry for
the endless questions.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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