<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML DIR=ltr><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"></HEAD><BODY><DIV><FONT face='Arial' color=#000000 size=2>Hi</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have a scenario now where a customer wants to run
an HQ and 5 remote branches with a centralised call manager cluster and the
branches on srst across an MPLS IP wan. The problem is I have never proven the
viability of running the attendant console that comes with ccm 4-1/4-2 across a
wan link. Looking for practical advise on workable solutions.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1. Has anyone deployed this with success - how
heavy is attendant console on bandwidth (assume we can configure
propper QoS) - say 100 users in the branch</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>2. My biggest concern is what happens when the
branch goes into srst mode. How does one then cover for the pilot number for the
specific site. Normally when doing it at an HQ I use the approach where I create
the ac1, ac2 users etc for attendants and the pilot dn is the main number like
xxx 1000 etc. if one now configure ac users for the remote site/s each with
their own pilot number things should work Ok with the WAN up but not sure how to
provide cover for the main number when srst kicks in and the entire attendant
solution goes down. The branch can not afford having the main pilot number un
attended during a wan failure.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Not using attendant console also poses a problem
for a big branch with 100 plus users with high inbound call volumes to the site.
Simply putting a 7960 down with an expansion module or two will not do it. The
attendants won't be able to effectively handle high call volumes, no drag and
drop, now line state info etc.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Any advise will be appreciated.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>erik erasmus</FONT></DIV>
<DIV><FONT face=Arial size=2>Telkom SA Ltd</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>
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