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<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>In SRST you can use translation profiles
or alias to make the pilot (1000) to ring to a phone.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Chris Soechting, CCIE #15782 (Voice),
CCSP<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Sr. Consulting Engineer<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=1 color=navy face=Verdana><span
style='font-size:9.0pt;font-family:Verdana;color:navy;font-weight:bold'>INX Inc
- InterNetwork Experts</span></font></b><font size=1 color=navy face=Verdana><span
style='font-size:9.0pt;font-family:Verdana;color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>7600 N. Capital of <st1:Street w:st="on"><st1:address
w:st="on">TX Highway</st1:address></st1:Street><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Bldg B, <st1:address w:st="on"><st1:Street
w:st="on">Ste</st1:Street> 120</st1:address><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=1
color=navy face=Verdana><span style='font-size:9.0pt;font-family:Verdana;
color:navy'>Austin</span></font></st1:City><font size=1 color=navy
face=Verdana><span style='font-size:9.0pt;font-family:Verdana;color:navy'>, <st1:State
w:st="on">TX</st1:State> <st1:PostalCode w:st="on">78731</st1:PostalCode></span></font></st1:place><font
size=1 color=navy face=Verdana><span style='font-size:9.0pt;font-family:Verdana;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>IP Phone: 512.795.7107<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Fax: 512.795.8844<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Email: <a href="mailto:chris@inxi.com"
title="mailto:chris@inxi.com"><font color=navy><span style='color:navy'><span
title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com"><span
title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com">chris@inxi.com</span></span></span></font></span></span></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'>Web: <a href="http://www.inxi.com/"
title="http://www.inxi.com/"><font color=navy><span style='color:navy'><span
title="http://www.inxi.com/"><span title="http://www.inxi.com/"><span
title="http://www.inxi.com/"><span title="http://www.inxi.com/">www.inxi.com</span></span></span></font></span></span></a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=1 color=navy face=Verdana><span style='font-size:
9.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, October 17, 2006
8:40 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Kris Seraphine<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
attendant console in remote SRST branch</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div id=idOWAReplyText45007>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Hi Kris</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>just to make sure - when you have a wan outage currently -
do you have no coverage for the main number at the remote site or not?</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My concern is that because the attendant uses a pilot number
and ac users to cover for the main number that wehn the wan is down the pilot
number is gone and inbound calls will just not route into the site because
unless I can do something under srst to create the DN of the main number - it
will not exist really. Or am I missing something. Where I did attendant console
before at an HQ - I used as an example a pilot of say 1000 for the main number
of 431 1000 etc with ac1 user on extension 5001 and ac2 user on 5002 as an
example and then in the huntgroup use ac1 and ac2 as members but 1000 does not
appear on their phones.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If one uses the same concept at a remote branch things will
work like you say when wan is up but when wan is down that pilot does not exist
and one also don't have that DN (the main pilot) on any phone so when srst
configures it does not know about the main number for that site leaving us with
a problem. I can live with not have the line states etc etc while the wan is
down - just need to somehow make the main number reachable even if it is just
on a single IP phone.</span></font><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kris
Seraphine [mailto:baryonyx5@gmail.com]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wed 2006-10-18 03:08<br>
<b><span style='font-weight:bold'>To:</span></b> Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
attendant console in remote SRST branch</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Hi<br>
<br>
I support a centralized cluster with 40+ remote sites; all of which use the
attendant console. Most of the sites are under 50 phones but a few are
over 100. The AC works pretty well over the WAN. The only problem that we
occasionaly have that I attribute to the WAN is that the parked calls sometimes
don't disappear when a call is picked up. The only reason I attribute
this to a latency issue is that I don't see this issue with any of my other
customers who use the AC on the same LAN as the servers. This customer
currently doesn't prioritize the AC flows but that's in the works. <br>
<br>
As for WAN outages, you're pretty much out of luck. There's no way
to preserve the AC functionality when the connection to the server is down. You
can route calls to dns using alias commands but line state, drag and drop will
be gone. <br>
<br>
The MPLS WAN has been very reliable with maybe 6-7 outages during work hours
over the last 12 months between all the sites. Only one outage was
extended and that was the local telco's fault. <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 10/17/06, <b><span style='font-weight:bold'>Erik
Erasmus (E)</span></b> <<a href="mailto:ErasmuE4@telkom.co.za">ErasmuE4@telkom.co.za</a>>
wrote:</span></font></span> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Hi</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a scenario now where a customer wants to run an HQ
and 5 remote branches with a centralised call manager cluster and the branches
on srst across an MPLS IP wan. The problem is I have never proven the viability
of running the attendant console that comes with ccm 4-1/4-2 across a wan link.
Looking for practical advise on workable solutions.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>1. Has anyone deployed this with success - how heavy
is attendant console on bandwidth (assume we can configure propper
QoS) - say 100 users in the branch</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>2. My biggest concern is what happens when the branch goes
into srst mode. How does one then cover for the pilot number for the specific
site. Normally when doing it at an HQ I use the approach where I create the
ac1, ac2 users etc for attendants and the pilot dn is the main number like xxx
1000 etc. if one now configure ac users for the remote site/s each with their
own pilot number things should work Ok with the WAN up but not sure how to
provide cover for the main number when srst kicks in and the entire attendant
solution goes down. The branch can not afford having the main pilot number un
attended during a wan failure.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Not using attendant console also poses a problem for a big
branch with 100 plus users with high inbound call volumes to the site. Simply
putting a 7960 down with an expansion module or two will not do it. The
attendants won't be able to effectively handle high call volumes, no drag and
drop, now line state info etc.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any advise will be appreciated.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>erik erasmus</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Telkom SA Ltd</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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<br clear=all>
<br>
-- <br>
kris seraphine <o:p></o:p></span></font></p>
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