<div>More IPCC setup questions.. sorry, but I just find the documentation to be so vaque. Trying to setup the JTAPI side of things, reading both the Getting Started Guide and the Administrator Guide notes on setting up the JTAPI stuff.
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<div>At this point the first step is setting up the JTAPI user it appears? However it is referring to a prefix, and from my reading it seems that you don't actually setup a user yourself, but your just giving it some basic settings which it will use to actually configure a user within CallManager?
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<div>Then it goes into the JTAPI call control group setup, which is equally confusing. I guess I just don't see anything that guides you on what values you should set for things. Like the number of CTI Ports? Or the directory number info. I just don't see real world examples on how or why you would choose certain values. At some point it would seem that alot of this would be configured based on how you plan to use things?
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<div>Ughh very frustrating, the documentation I guess is fine if you know everything and don't have questions, it shows you the steps to do things but not why you would do this or that.</div>
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<div>I don't think TAC will help with stuff like this, its more configuration / design questions rather then a break/fix situation.</div>
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<div>Anyone aware of better documentation out there? Something that is maybe based on say a real world example, and then the configuration of IPCC based on that?</div>
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<div>Probably asking too much. Thanks for the help so far, sorry for the endless questions.</div>
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