<div>Well I got another one for you all. So I created my JTAPI call control group. For number of CTI ports I used "20", starting directory number "2600" and the device name prefix "CTIP".</div>
<div> </div>
<div>It created the group and then displayed the list of CTI ports created. The question is why did it create 40 ports when I told it 20?</div>
<div> </div>
<div>My list of CTI Ports displayed are as follows:</div>
<div> </div>
<div>CTIP_2600,CTIP_2601,CTIP_2602,CTIP_2603,CTIP_2604,<br>CTIP_2605,CTIP_2606,CTIP_2607,CTIP_2608,CTIP_2609,<br>CTIP_2610,CTIP_2611,CTIP_2612,CTIP_2613,CTIP_2614,<br>CTIP_2615,CTIP_2616,CTIP_2617,CTIP_2618,CTIP_2619,<br>
CTIP_2620,CTIP_2621,CTIP_2622,CTIP_2623,CTIP_2624,<br>CTIP_2625,CTIP_2626,CTIP_2627,CTIP_2628,CTIP_2629,<br>CTIP_2630,CTIP_2631,CTIP_2632,CTIP_2633,CTIP_2634,<br>CTIP_2635,CTIP_2636,CTIP_2637,CTIP_2638,CTIP_2639,</div>
<div> </div>
<div> </div>
<div>I just don't get it? Am I just not understanding something or did it simply not work correctly?</div>
<div> </div>
<div>I must admit I also thought this was creating route points in callmanager, I guess I just thought "cti route ports and cti route points" were the same for some reason.</div>
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<div>Guess I am still not sure how Callmanager knows to send an extension IPCC but I am sure I will come to that soon enough.</div>
<div> </div>
<div>Any thoughts on why 40 ports got created despite the number of CTI ports being set to 20?</div>
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<div>Thanks!</div>
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<div> </div>
<div><br><br><br> </div>
<div><span class="gmail_quote">On 10/18/06, <b class="gmail_sendername">Ryan Ratliff</b> <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Correct. The CTI ports are used by IPCC to terminate media for<br>playing prompts to callers, etc.<br><br>
-Ryan<br><br>On Oct 17, 2006, at 5:47 PM, Tech Guy wrote:<br><br>The directory numbers used for the CTI Ports within the JTAPI call<br>control group are different and seperate from those of your agents<br>right?<br><br>These numbers will only be used by CallManager and IPCC for
<br>communication, no one would actually call these extensions or<br>anything right?<br><br>For example, I have 20 agents (IT stafff/helpdesk) each of them will<br>have an extension setup seperate from their personal DID they already
<br>have. This will be the extension utilized for the IPCC side of things.<br><br>Ideally I will be setting up a primary ext. that will be the helpdesk<br>number. People will call it and it will prompt them to enter in say
<br>1 for this, and 2 that. I will assign agents to resource groups and<br>skills, the groups and skills will be in a service queue right. And<br>then the queue will basically be what the "press 1 or 2" thing will
<br>send them to. This is very high level I know, but in essence that is<br>the idea right?<br><br>So, the CTI ports directory numbers are totally seperate from the<br>agents numbers and the helpdesk number correct?<br>_______________________________________________
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