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<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2>Very tricky with Lotus integrations (or so I've
found).</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2>The most important thing to find out is whether or not the
Domino server is sending the notification to Unity about the new message.
On the Unity server, locate the tool called MonitorTest.exe and run it.
This will display any notifications from Domino to Unity that affect MWI
status. If you don't see anything appear, the DUCS component may not be
correctly installed on the Domino server. Also there is some instruction
about making sure the DUCS component is the first plugin listed in
notes.ini.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2>There are also a few other situations that can lead to MWI
issues. DUCS caching comes to mind as another one, but I don't think that's on
by default in DUCS 1.2.3.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2>It probably is best if you open a TAC case on
this.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2>Good luck,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734350517-18102006><FONT face=Arial
color=#0000ff size=2>Ryan</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Ruben Montes
(EU)<BR><B>Sent:</B> Wednesday, October 18, 2006 9:13 AM<BR><B>To:</B> Erick
Bergquist<BR><B>Cc:</B> cisco-voip@puck-nether.net<BR><B>Subject:</B> Re:
[cisco-voip] Unity UM with Lotus: MWI not
refreshingautomatically<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV id=idOWAReplyText41417 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi Erick,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>I have tried what you have suggested. I
have left a message to one extension. Then, the light of this extension is light
off and the Subscriber MWI says also OFF. When I click Refresh, then the MWI is
lighted on and the Unity displays ON.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>As for your explanation, I assume <FONT
face="Times New Roman" size=3><FONT face=Arial size=2>the unity is not getting
the new mail notification message from the mailstore. How can I troubleshoot
this?</FONT></FONT></FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>How can I check the TSP version I'm
running? I haven't installed it manually, is it automatically installed by the
application?</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Thanks in advance,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Ruben</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>De:</B> Erick Bergquist
[mailto:erickbe@yahoo.com]<BR><B>Enviado el:</B> mié 18/10/2006
14:25<BR><B>Para:</B> Ruben Montes (EU)<BR><B>CC:</B>
cisco-voip@puck-nether.net<BR><B>Asunto:</B> Re: [cisco-voip] Unity UM with
Lotus: MWI not refreshing automatically<BR></FONT><BR></DIV>
<DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new york,times,serif">Does
the Unity subscriber message page say the Indicator is ON when the light on the
phone is not lit? This would indicate that unity is getting the new mail
notification from the mailstore , but having an issue with the
communication/call to call manager to light up the phone ocassionally. Do you
have enough ports for dialout MWI , a reserved port for dialout MWI may be
needed if the system is busy and is unable to process MWI dialouts at times
perhaps. <BR><BR>If it saids the indicator is off on the unity subscriber
message page, when the problem is happening, and refreshing changes the
indicator status to On on this page then unity is not getting the new mail
notification message from the mailstore and there is an issue in that part of
the communication at times.<BR><BR>What version Unity TSP are you running? There
have been some TSP issues that can cause port lockups, etc. I would also update
to the current TSP if it isn't on the current one. <BR><BR>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new york,times,serif">-----
Original Message ----<BR>From: Ruben Montes (EU)
<Ruben.Montes@eu.didata.com><BR>Cc: "cisco-voip@puck-nether.net"
<cisco-voip@puck.nether.net><BR>Sent: Wednesday, October 18, 2006 2:42:17
AM<BR>Subject: [cisco-voip] Unity UM with Lotus: MWI not refreshing
automatically<BR><BR>
<P>Hi,</P>
<P>my customer has CCM4.1(3) with Unity 4.2 Unified Messaging with Lotus R6.
Integration works properly except one thing: the MWI doesn't synchronize
automatically between CCM and Unity.</P>
<P>Only when I do a 'Refresh' in the Subscriber configuration profile for the
MWI, the MWI is light on or off in the subscriber's phone.</P>
<P>Any idea what could be going on?</P>
<P>Thanks in advance,</P>
<P>Ruben</P>
<P> </P>
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