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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi Erick,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>I have tried what you have suggested. I
have left a message to one extension. Then, the light of this extension is light
off and the Subscriber MWI says also OFF. When I click Refresh, then the MWI is
lighted on and the Unity displays ON.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>As for your explanation, I assume <FONT
face="Times New Roman" size=3><FONT face=Arial size=2>the unity is not getting
the new mail notification message from the mailstore. How can I troubleshoot
this?</FONT></FONT></FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>How can I check the TSP version I'm
running? I haven't installed it manually, is it automatically installed by the
application?</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Thanks in advance,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Ruben</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>De:</B> Erick Bergquist
[mailto:erickbe@yahoo.com]<BR><B>Enviado el:</B> mié 18/10/2006
14:25<BR><B>Para:</B> Ruben Montes (EU)<BR><B>CC:</B>
cisco-voip@puck-nether.net<BR><B>Asunto:</B> Re: [cisco-voip] Unity UM with
Lotus: MWI not refreshing automatically<BR></FONT><BR></DIV>
<DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new york,times,serif">Does
the Unity subscriber message page say the Indicator is ON when the light on the
phone is not lit? This would indicate that unity is getting the new mail
notification from the mailstore , but having an issue with the
communication/call to call manager to light up the phone ocassionally. Do you
have enough ports for dialout MWI , a reserved port for dialout MWI may be
needed if the system is busy and is unable to process MWI dialouts at times
perhaps. <BR><BR>If it saids the indicator is off on the unity subscriber
message page, when the problem is happening, and refreshing changes the
indicator status to On on this page then unity is not getting the new mail
notification message from the mailstore and there is an issue in that part of
the communication at times.<BR><BR>What version Unity TSP are you running? There
have been some TSP issues that can cause port lockups, etc. I would also update
to the current TSP if it isn't on the current one. <BR><BR>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new york,times,serif">-----
Original Message ----<BR>From: Ruben Montes (EU)
<Ruben.Montes@eu.didata.com><BR>Cc: "cisco-voip@puck-nether.net"
<cisco-voip@puck.nether.net><BR>Sent: Wednesday, October 18, 2006 2:42:17
AM<BR>Subject: [cisco-voip] Unity UM with Lotus: MWI not refreshing
automatically<BR><BR>
<P>Hi,</P>
<P>my customer has CCM4.1(3) with Unity 4.2 Unified Messaging with Lotus R6.
Integration works properly except one thing: the MWI doesn't synchronize
automatically between CCM and Unity.</P>
<P>Only when I do a 'Refresh' in the Subscriber configuration profile for the
MWI, the MWI is light on or off in the subscriber's phone.</P>
<P>Any idea what could be going on?</P>
<P>Thanks in advance,</P>
<P>Ruben</P>
<P> </P>
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