<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt">How about having just one DN on the phone (the ACD line) and then set up a translation pattern for their 2nd # to go to the DN on their phone? If they are on a call or ACD call it'll be busy. <br>If the DNs are similar you could do a mask on the translation pattern and maybe get by with 1 or just a few so it doesn't get to ugly. <br><br>If you're on a newer version of IPCC Express, I don't see above breaking any of the documented unsupported configuration items on the phone. There may be issue now and then if they get 2 calls at once though. <br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Matt Slaga (US) <Matt.Slaga@us.didata.com><br>To: Wes Sisk
<wsisk@cisco.com>; "Carter, Bill" <bcarter@sentinel.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Tuesday, October 17, 2006 8:30:19 AM<br>Subject: Re: [cisco-voip] Send line busy when on 1st line<br><br>
<div dir="ltr" align="left"><span class="390252813-17102006"><font color="#0000ff" face="Arial" size="2">Actually, this would be the first customer to be able to
use CallBack that I have seen to date. You know, that new feature that no
one can use, well, except this one.</font></span></div>
<div dir="ltr" align="left"><span class="390252813-17102006"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="390252813-17102006"></span><span class="390252813-17102006"></span><span class="390252813-17102006"><font color="#0000ff" face="Arial" size="2"></font></span> </div><br>
<div class="OutlookMessageHeader" dir="ltr" align="left" lang="en-us">
<hr tabindex="-1">
<font face="Tahoma" size="2"><b>From:</b> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Wes
Sisk<br><b>Sent:</b> Tuesday, October 17, 2006 9:21 AM<br><b>To:</b> Carter,
Bill<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re:
[cisco-voip] Send line busy when on 1st line<br></font><br></div>
<div></div>you could configure line1 to callforwardbusy to voicemail and set
busy trigger=1 on the line.
<div><br class="khtml-block-placeholder"></div>
<div>however, this does not address how anyone will call line2.� Should line2 be
callable on the system or is it reserved for outbound calls?</div>
<div>or possibly, is the customer thinking of line2 as the 2nd line to do a
transfer, in which case you can just use 1 line configured as above.</div>
<div><br class="khtml-block-placeholder"></div>
<div>/Wes</div>
<div><br>
<div>
<div>On Oct 16, 2006, at 10:01 PM, Carter, Bill wrote:</div><br class="Apple-interchange-newline">
<div><span class="372465601-17102006"><font face="Tahoma" size="2">I have a strange
request from a customer.� They will have DNs configured on line 1 and 2.� There
will be no connection between the two lines, they are just standalone
lines�(i.e. line partition 1, line 2 partition 2).</font></span></div>
<div><span class="372465601-17102006"><font face="Tahoma" size="2"></font></span>�</div>
<div><span class="372465601-17102006"><font face="Tahoma" size="2">Here is what they
want.� When they are talking on the first DN, they don't want to receive calls
on line 2.� Basically they want the line to ring busy.</font></span></div>
<div><font face="Tahoma" size="2"></font>�</div>
<div align="left"><strong><font face="Tahoma" size="2"></font></strong>�</div>
<div align="left"><strong><font face="Tahoma" size="2">Bill
Carter</font></strong></div>
<div align="left"><font face="Tahoma" size="2">Sr. Business Communications
Analyst</font></div>
<div align="left"><font face="Tahoma" size="2">Sentinel Technologies</font></div>
<div align="left"><font face="Tahoma" size="2">(O) 217.391.5015</font></div>
<div>�</div>
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