<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">Ruben,<br><br>I would second the TAC Case as this is trickier with Notes to troubleshoot, and could very well be something on the Notes side of things you may need to engage IBM on in the end perhaps. I have limited Unity and Notes experience and have learned quite abit about Notes with Unity from the few problems I've had. There is the monitortest tool ryan mentioned and some diag traces you can turn on, but your best bet is to work with Cisco and eventually IBM if it is Notes server issue. Are there any entries in the unity event logs at time you leave these VMs where the light doesn't come on? I've seen similar things happen if Notes server is overloaded, etc and not able to process requests. <br><br>To check the TSP version, you
can go under Start -> programs -> Unity -> Manage integratations and expand the tree and click on the properties page for the integration. The panel on right will show TSP version. The TSP version is also reported in the info the Gather Unity System Info (GUSI) tool gets. <br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Ryan LaTorre <rlatorre@unislumin.com><br>To: Ruben Montes (EU) <Ruben.Montes@eu.didata.com>; Erick Bergquist <erickbe@yahoo.com><br>Cc: "cisco-voip@puck-nether.net" <cisco-voip@puck.nether.net><br>Sent: Wednesday, October 18, 2006 12:11:02 PM<br>Subject: RE: [cisco-voip] Unity UM with Lotus: MWI not refreshingautomatically<br><br>
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<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2">Very tricky with Lotus integrations (or so I've
found).</font></span></div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2">The most important thing to find out is whether or not the
Domino server is sending the notification to Unity about the new message.
On the Unity server, locate the tool called MonitorTest.exe and run it.
This will display any notifications from Domino to Unity that affect MWI
status. If you don't see anything appear, the DUCS component may not be
correctly installed on the Domino server. Also there is some instruction
about making sure the DUCS component is the first plugin listed in
notes.ini.</font></span></div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2">There are also a few other situations that can lead to MWI
issues. DUCS caching comes to mind as another one, but I don't think that's on
by default in DUCS 1.2.3.</font></span></div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2">It probably is best if you open a TAC case on
this.</font></span></div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2">Good luck,</font></span></div>
<div dir="ltr" align="left"><span class="734350517-18102006"><font color="#0000ff" face="Arial" size="2">Ryan</font></span></div><br>
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<font face="Tahoma" size="2"><b>From:</b> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ruben Montes
(EU)<br><b>Sent:</b> Wednesday, October 18, 2006 9:13 AM<br><b>To:</b> Erick
Bergquist<br><b>Cc:</b> cisco-voip@puck-nether.net<br><b>Subject:</b> Re:
[cisco-voip] Unity UM with Lotus: MWI not
refreshingautomatically<br></font><br></div>
<div></div>
<div id="idOWAReplyText41417" dir="ltr">
<div dir="ltr"><font color="#000000" face="Arial" size="2">Hi Erick,</font></div>
<div dir="ltr"><font face="Arial" size="2"></font> </div>
<div dir="ltr"><font face="Arial" size="2">I have tried what you have suggested. I
have left a message to one extension. Then, the light of this extension is light
off and the Subscriber MWI says also OFF. When I click Refresh, then the MWI is
lighted on and the Unity displays ON.</font></div>
<div dir="ltr"><font face="Arial" size="2"></font> </div>
<div dir="ltr"><font face="Arial" size="2">As for your explanation, I assume <font face="Times New Roman" size="3"><font face="Arial" size="2">the unity is not getting
the new mail notification message from the mailstore. How can I troubleshoot
this?</font></font></font></div>
<div dir="ltr"><font face="Arial" size="2"></font> </div>
<div dir="ltr"><font face="Arial" size="2">How can I check the TSP version I'm
running? I haven't installed it manually, is it automatically installed by the
application?</font></div>
<div dir="ltr"><font face="Arial" size="2"></font> </div>
<div dir="ltr"><font face="Arial" size="2">Thanks in advance,</font></div>
<div dir="ltr"><font face="Arial" size="2"></font> </div>
<div dir="ltr"><font face="Arial" size="2">Ruben</font></div></div>
<div dir="ltr"><br>
<hr tabindex="-1">
<font face="Tahoma" size="2"><b>De:</b> Erick Bergquist
[mailto:erickbe@yahoo.com]<br><b>Enviado el:</b> mié 18/10/2006
14:25<br><b>Para:</b> Ruben Montes (EU)<br><b>CC:</b>
cisco-voip@puck-nether.net<br><b>Asunto:</b> Re: [cisco-voip] Unity UM with
Lotus: MWI not refreshing automatically<br></font><br></div>
<div>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">Does
the Unity subscriber message page say the Indicator is ON when the light on the
phone is not lit? This would indicate that unity is getting the new mail
notification from the mailstore , but having an issue with the
communication/call to call manager to light up the phone ocassionally. Do you
have enough ports for dialout MWI , a reserved port for dialout MWI may be
needed if the system is busy and is unable to process MWI dialouts at times
perhaps. <br><br>If it saids the indicator is off on the unity subscriber
message page, when the problem is happening, and refreshing changes the
indicator status to On on this page then unity is not getting the new mail
notification message from the mailstore and there is an issue in that part of
the communication at times.<br><br>What version Unity TSP are you running? There
have been some TSP issues that can cause port lockups, etc. I would also update
to the current TSP if it isn't on the current one. <br><br>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">-----
Original Message ----<br>From: Ruben Montes (EU)
<Ruben.Montes@eu.didata.com><br>Cc: "cisco-voip@puck-nether.net"
<cisco-voip@puck.nether.net><br>Sent: Wednesday, October 18, 2006 2:42:17
AM<br>Subject: [cisco-voip] Unity UM with Lotus: MWI not refreshing
automatically<br><br>
<p>Hi,</p>
<p>my customer has CCM4.1(3) with Unity 4.2 Unified Messaging with Lotus R6.
Integration works properly except one thing: the MWI doesn't synchronize
automatically between CCM and Unity.</p>
<p>Only when I do a 'Refresh' in the Subscriber configuration profile for the
MWI, the MWI is light on or off in the subscriber's phone.</p>
<p>Any idea what could be going on?</p>
<p>Thanks in advance,</p>
<p>Ruben</p>
<p> </p>
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