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<DIV dir=ltr align=left><SPAN class=849391701-20102006><FONT face=Tahoma
color=#0000ff size=2>Do you have High Availability?</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Tech
Guy<BR><B>Sent:</B> Wednesday, October 18, 2006 11:23 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] JTAPI Call
Control Group Configuration - IPCCExpress<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Well I got another one for you all. So I created my JTAPI call
control group. For number of CTI ports I used "20", starting
directory number "2600" and the device name prefix "CTIP".</DIV>
<DIV> </DIV>
<DIV>It created the group and then displayed the list of CTI ports
created. The question is why did it create 40 ports when I told it
20?</DIV>
<DIV> </DIV>
<DIV>My list of CTI Ports displayed are as follows:</DIV>
<DIV> </DIV>
<DIV>CTIP_2600,CTIP_2601,CTIP_2602,CTIP_2603,CTIP_2604,<BR>CTIP_2605,CTIP_2606,CTIP_2607,CTIP_2608,CTIP_2609,<BR>CTIP_2610,CTIP_2611,CTIP_2612,CTIP_2613,CTIP_2614,<BR>CTIP_2615,CTIP_2616,CTIP_2617,CTIP_2618,CTIP_2619,<BR>CTIP_2620,CTIP_2621,CTIP_2622,CTIP_2623,CTIP_2624,<BR>CTIP_2625,CTIP_2626,CTIP_2627,CTIP_2628,CTIP_2629,<BR>CTIP_2630,CTIP_2631,CTIP_2632,CTIP_2633,CTIP_2634,<BR>CTIP_2635,CTIP_2636,CTIP_2637,CTIP_2638,CTIP_2639,</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>I just don't get it? Am I just not understanding something or
did it simply not work correctly?</DIV>
<DIV> </DIV>
<DIV>I must admit I also thought this was creating route points in callmanager,
I guess I just thought "cti route ports and cti route points" were the same for
some reason.</DIV>
<DIV> </DIV>
<DIV>Guess I am still not sure how Callmanager knows to send an extension IPCC
but I am sure I will come to that soon enough.</DIV>
<DIV> </DIV>
<DIV>Any thoughts on why 40 ports got created despite the number of CTI ports
being set to 20?</DIV>
<DIV> </DIV>
<DIV>Thanks!</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV><BR><BR><BR> </DIV>
<DIV><SPAN class=gmail_quote>On 10/18/06, <B class=gmail_sendername>Ryan
Ratliff</B> <<A href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Correct. The
CTI ports are used by IPCC to terminate media for<BR>playing prompts to
callers, etc.<BR><BR>-Ryan<BR><BR>On Oct 17, 2006, at 5:47 PM, Tech Guy
wrote:<BR><BR>The directory numbers used for the CTI Ports within the JTAPI
call<BR>control group are different and seperate from those of your
agents<BR>right?<BR><BR>These numbers will only be used by CallManager and
IPCC for <BR>communication, no one would actually call these extensions
or<BR>anything right?<BR><BR>For example, I have 20 agents (IT
stafff/helpdesk) each of them will<BR>have an extension setup seperate from
their personal DID they already <BR>have. This will be the
extension utilized for the IPCC side of things.<BR><BR>Ideally I will be
setting up a primary ext. that will be the
helpdesk<BR>number. People will call it and it will prompt them to
enter in say <BR>1 for this, and 2 that. I will assign agents to
resource groups and<BR>skills, the groups and skills will be in a service
queue right. And<BR>then the queue will basically be what the
"press 1 or 2" thing will <BR>send them to. This is very high level
I know, but in essence that is<BR>the idea right?<BR><BR>So, the CTI ports
directory numbers are totally seperate from the<BR>agents numbers and the
helpdesk number correct?<BR>_______________________________________________
<BR>cisco-voip mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip
</A><BR></BLOCKQUOTE></DIV><BR><pre>
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