Found a post on net pro forums about the user's sticking around in the resource page.. <br><a href="http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddaec87/2#selected_message">
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddaec87/2#selected_message
</a><br><br>srikrama posted a workaround for it. It says he works for Cisco in his profile.. I might try it in the lab if I have time today (and if I can recreate the problem that is).<br><br><br><div><span class="gmail_quote">
On 10/22/06, <b class="gmail_sendername">Simon, Bill</b> <<a href="mailto:bills@tns.its.psu.edu">bills@tns.its.psu.edu</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
There may be a better solution - especially if you are using CRS 4.x (we<br>are still using 3.5.3) - but when we find directory services on CRS out<br>of sync our only option has been to restart the Engine. This stinks,<br>
because it can only be done during non-production hours (and because we<br>use CRS for a 24/7 call center there's no such hour) or you end up<br>kicking your agents out (as well as anyone in queue).<br><br>Consider this a "me too" looking for a solution.
<br><br>Ed Leatherman wrote:<br>> CRS pulls a good bit of information from callmanager (or maybe just<br>> LDAP).. agents configured in LDAP etc. What can you do if you make<br>> changes in CallManager to those things and CRS doesnt see the changes?
<br>><br>> For example, our programmer created an agent in callmanager but she<br>> realized she misspelled the userID when she went into CRS to setup the<br>> resource. So she went back to callmanager and deleted the user account
<br>> and recreated it with the correct spelling. However the misspelled<br>> userID is still listed in CRS even though its deleted from callmanager..<br>> is there some way to force CRS to resynchronize this information, or do
<br>> I have to manually delete that bad user account from LDAP or something?<br>><br>> Another similar case, at one point I put my test ICD extension on two<br>> phones (shared line).. a no-no I understand. So I moved my ICD extension
<br>> to the phone I wanted it on, and removed the shared line from the other<br>> phone. When I log into CAD now, i cannot go ready, it tells me it can't<br>> change state while the phone is no connected... which I'm assuming is
<br>> its still looking at that old phone where the ICD used to be since that<br>> one is unplugged. Any clues how to resynch it to see my normal phone?<br>><br>><br>> Thanks!<br>> --<br>> Ed Leatherman
<br>> Senior Voice Engineer<br>> West Virginia University<br>> Telecommunications and Network Operations<br>><br>><br>> ------------------------------------------------------------------------<br>><br>
> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br>--<br>Bill Simon - <a href="mailto:bills@tns.its.psu.edu">bills@tns.its.psu.edu</a> - (814) 865-2270<br><a href="http://tns.its.psu.edu/">http://tns.its.psu.edu/
</a><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations