Rebooted the CallManager servers last night for an AV client upgrade.. that appears to have fixed CRS not seeing my phone as active. Hope it was just a one time occurance :)<br><br><div><span class="gmail_quote">On 10/22/06,
<b class="gmail_sendername">Wes Sisk</b> <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style="">From our good friend John Tiso on the IPCCX team:<div style="margin: 0px;"><font color="#000cff" face="Arial" size="4"><span style="font-size: 16px;">(Depending on the version), there are two sync processes that each run every 10 minutes:
</span></font></div><div style="margin: 0px;"><font color="#000cff" face="Arial" size="4"><span style="font-size: 16px;">- LDAP to CRS MSDE</span></font></div><div style="margin: 0px;"><font color="#000cff" face="Arial" size="4">
<span style="font-size: 16px;">- CRS Portion of LDAP to SPANLINK specific portion of the LDAP.</span></font></div><p style="margin: 0px;"> </p><div style="margin: 0px;"><font color="#000cff" face="Arial" size="4"><span style="font-size: 16px;">
The first sync and query is also manually performed by opening the resources page in Application Administration.</span></font></div><p style="margin: 0px;"> </p><div style="margin: 0px;"><font color="#000cff" face="Arial" size="4">
<span style="font-size: 16px;">The sync, In 3.x, this can be seen in the tomcat MIVR logs, in 4.x its in MADM logs.</span></font></div><p style="margin: 0px;"> </p><div style="margin: 0px;"><font color="#000cff" face="Arial" size="4">
<span style="font-size: 16px;">So there are two issues here that aren't necessarily the same. The easiest way to fix this is to try an engine restart, if this doesn't work, delete and recreate the agent.</span></font></div>
<p style="margin: 0px;"> </p><div style="margin: 0px;"><font color="#000cff" face="Arial" size="4"><span style="font-size: 16px;">If neither is acceptable, we would need the customer to open a case to investigate the DB and the sync.
</span></font></div><div><span class="sg"><div><br></div><div>/Wes</div></span><div><span class="e" id="q_10e71fc5fe11281b_2"><div><br><div><div>On Oct 22, 2006, at 1:08 PM, Simon, Bill wrote:</div><br><div style="margin: 0px;">
There may be a better solution - especially if you are using CRS 4.x (we<span> </span></div><div style="margin: 0px;">are still using 3.5.3) - but when we find directory services on CRS out<span> </span></div><div style="margin: 0px;">
of sync our only option has been to restart the Engine.<span> </span>This stinks,<span> </span></div><div style="margin: 0px;">because it can only be done during non-production hours (and because we<span> </span></div><div style="margin: 0px;">
use CRS for a 24/7 call center there's no such hour) or you end up<span> </span></div><div style="margin: 0px;">kicking your agents out (as well as anyone in queue).</div><div style="margin: 0px; min-height: 14px;"><br></div>
<div style="margin: 0px;">Consider this a "me too" looking for a solution.</div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px;">Ed Leatherman wrote:</div> <blockquote type="cite">
<div style="margin: 0px;">CRS pulls a good bit of information from callmanager (or maybe just<span> </span></div><div style="margin: 0px;">LDAP).. agents configured in LDAP etc. What can you do if you make<span> </span></div>
<div style="margin: 0px;">changes in CallManager to those things and CRS doesnt see the changes?</div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px;">For example, our programmer created an agent in callmanager but she
<span> </span></div><div style="margin: 0px;">realized she misspelled the userID when she went into CRS to setup the<span> </span></div><div style="margin: 0px;">resource. So she went back to callmanager and deleted the user account
<span> </span></div><div style="margin: 0px;">and recreated it with the correct spelling. However the misspelled<span> </span></div><div style="margin: 0px;">userID is still listed in CRS even though its deleted from callmanager..
<span> </span></div><div style="margin: 0px;">is there some way to force CRS to resynchronize this information, or do<span> </span></div><div style="margin: 0px;">I have to manually delete that bad user account from LDAP or something?
</div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px;">Another similar case, at one point I put my test ICD extension on two<span> </span></div><div style="margin: 0px;">phones (shared line).. a no-no I understand. So I moved my ICD extension
<span> </span></div><div style="margin: 0px;">to the phone I wanted it on, and removed the shared line from the other<span> </span></div><div style="margin: 0px;">phone. When I log into CAD now, i cannot go ready, it tells me it can't
<span> </span></div><div style="margin: 0px;">change state while the phone is no connected... which I'm assuming is<span> </span></div><div style="margin: 0px;">its still looking at that old phone where the ICD used to be since that
<span> </span></div><div style="margin: 0px;">one is unplugged. Any clues how to resynch it to see my normal phone?</div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px; min-height: 14px;"><br>
</div><div style="margin: 0px;">Thanks!</div><div style="margin: 0px;">--<span> </span></div><div style="margin: 0px;">Ed Leatherman</div><div style="margin: 0px;">Senior Voice Engineer</div><div style="margin: 0px;">West Virginia University
</div><div style="margin: 0px;">Telecommunications and Network Operations</div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px;">------------------------------------------------------------------------
</div><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px;">_______________________________________________</div><div style="margin: 0px;">cisco-voip mailing list</div><div style="margin: 0px;"><a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
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</a></div> </blockquote><div style="margin: 0px; min-height: 14px;"><br></div><div style="margin: 0px;">--<span> </span></div><div style="margin: 0px;">Bill Simon - <a href="mailto:bills@tns.its.psu.edu" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
bills@tns.its.psu.edu</a> - (814) 865-2270</div><div style="margin: 0px;"><a href="http://tns.its.psu.edu" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://tns.its.psu.edu</a>/</div><div style="margin: 0px;">
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</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations